Customer Testimonials
Had a great experience and Eric was fantastic!!!
- Walt, Hilliard, OH, Ford Flex Owner
A very satisfied buying experience during the process. My wish is that the car will give me total satisfaction for a long time and I have that confidence that it will.
- David, Columbus, OH, Ford Edge Owner
I had dreaded the car buying experience but was extremely pleased that it was so pleasant with no pressure and everyone, especially my salesperson Kevin Martin being so helpful. Jim Keim was recommended to me by a friend and also the Ford Fusion was recommended to me by another friend who owns one. I love this car and will definitely recommend Jim Keim and Ford vehicles to my friends and family. Thank you to Kevin and others at Jim Keim for making the purchase of my new car such a positive and pleasant experience.
- Carole, Hilliard, OH, Ford Fusion Owner
Excellent! No pressure to buy and I got what I wanted. When I’m ready to purchase another vehicle my first stop will be Jim Keim Ford. Keep up the good work!
- Troy, Orient, OH, Ford Mustang Owner
I have been buying Ford cars for 16 years (my dad worked for Ford for over 35 years). There was a point I lost faith in Ford and the sales reps. The process was long and drawn out. There was a lot of pressure to buy, making me feel guilty if I didn't buy. I felt like I had to wheel and deal and play the waiting game or put one dealer against another. So, for a while, I bought Toyota cars because they provided better service. I decided to give Ford another shot and called Keim Ford out of the blue and started talking to Ken Peltz, a sales rep there. Two cars later in a matter of 2 months, we are proud owners of a Ford Fusion and Ford Explorer. We couldn't be happier. More importantly, Ken restored faith in what sales is all about. He is the best sales rep I have worked with in 16 years and I will buy from him from here on out as well as recommend friends and family to him. He is customer centric, knowledgeable about the product, and focused on making the process stress free. He spent more time educating us on the car and the functionality (sync) and never made us feel any pressure to make a decision or negotiate. He let the product do the talking and selling. Ken Peltz is an outstanding sales rep! Great job Ford . . . You have restored the faith!!!!
- Barry, Hilliard, OH, Ford Explorer Owner
Ken Peltz (my salesman) and Jason Schaub (my financing agent) were very excellent to work with! I would send any of my family members and friends to these two men! They absolutely put me in the right vehicle and my payments were right where I wanted them to be!
- Andrea, Columbus, OH, Ford Focus Owner
Kevin Martin was Excellent to work with. Good knowledge, nice man very pleased.
- Juilia, Columbus, OH, Ford Fusion Owner
We at Palmer Builders LLC. Wanted to thank you for your incredible professionalism and detailed work that you’ve done with our vehicles. We also commend you on the timely manner in which the repairs to both trucks were done. In our profession we rely greatly on our vehicles and are impressed with the consideration that you gave to our needs. For any future repairs or vehicle maintenance we will trust in your dealership.
- Gerry and Kathy, Hilliard, OH, Palmer Builders LLC.
In mid June (around the 9th) I was traveling in my Buick Rendezvous from Philadelphia to St. Louis when my change oil light came on just as I was pulling into the nearby hotel for the evening. The next morning I went to the dealership wondering if they would service a non-Ford car. To my amazement I met the most wonderful group of men who were happy to help me. During the conversation while writing up the service order, the gentleman who waited on me identified he was a Steelers fan to which I replied I had previously lived in the Pittsburgh area. Overhearing, the other gentleman (Pete Harper judging from website photos) made the joke for Steelers fans the wait would be a week since this is Bengals country. This laughing and joking certainly made a positive impression on me. When Todd Parsley called to check on the status of the car he also joked with me. While I may never purchase a car from your dealership, nor get a car serviced there again, I must say you have made a wonderful impression on me and I hope all of your customers know just how great your team is at making a customer feel welcome.
- Colleen, Philadelphia, PA, Buick Rendezvous Owner
Everyone at the dealership was very polite, helpful and professional. I have had an excellent experience with both the sales and service departments at Jim Keim Ford.
- Judy, Hilliard, OH, 2010 Ford Taurus Owner
I am very happy with my new car; I was considering several other cars. The Ford was the first one I look at, and the only one I need to look at. The performance, handling, and amenity's of this car where a welcome surprise. I was giving a fair price for my trade-in, and the dealership worked with me to get me a car payment I could feel comfortable with. I know I am going to love my new Fusion.
- Brenda, Galloway, OH, 2010 Ford Fusion Owner
This was the best experience in buying a car that I have had. I will be back for all my service needs. My salesman, Barry Thompson made this experience very enjoyable for me.
- Lynne, Columbus, OH, 2010 Ford Escape Owner
Barry Thompson was very patient with my husband & I while we decided what to buy! I appreciate that Allen Flowers stayed over late to process my loan. I am truly grateful for their help and making my purchase as easy as possible. We’ll see you in 2011 for my husband's new truck. Thanks again!!!!!
- Trudi, Grove City, OH, 2010 Ford Escape Owner
Randy was WONDERFUL! This has been THE BEST buying experience I have ever had with any dealership. I have already begun recommending Jim Keim (and Randy) to my friends and family!
- Darla, Columbus, OH, 2010 Ford Escape Owner
Service Department is first rate. Pete Harper does a fantastic job with customers!
- Mark, Columbus, OH, 2010 Ford Explorer Owner
Keim does a good job of building continuing customer loyalty.
- Lavon, Columbus, OH, 2010 Ford Fusion Owner
Travis Nukes was one of the most professional advisor's I have ever met. He went above and beyond what he needed to do for me being that it was a busy Saturday morning. Even though I bought my Ford at another dealership, I will be bringing my Escape to Jim Keim for service due to my experience with Travis. Don't let him get away!
- Andy, Galloway, OH, 2010 Ford Escape Owner
Travis was amazing! I cannot say enough about this guy. He treated me like his most valued customer. I have never received that kind of treatment anywhere else. In fact, my next vehicle purchase will most likely be made at Jim Keim simply due to my experience in the service department.
- Andrew, Columbus, OH, 2010 Ford Escape Owner
Great Service; your staff is great, courteous and professional. Service specialist Travis Nukes is probably the most professional in the business. Thanks for a job well done.
- Bruce, Galloway, OH, 2005 Ford Explorer Owner
I always have confidence with all my service at Jim Keim Ford. I’ve been a Ford owner since 1946. My 1st Ford was a 1940 Model.
- Donald, Columbus, OH, 2008 Ford Fusion Owner
Travis Nukes is the best service advisor I have ever run across, bar none. He is courteous, knowledgeable, and makes sure everything I need is taken care of. Kudos too for mechanic Roger Thomas, who is also consistently excellent in his work. These guys are why I keep coming back to Keim - you value the relationship with your customers, and it shows
- Roger, Dublin, OH, 2003 Ford Mustang Owner
What a great group of guys! Always get exceptional service.
- Janice, Columbus, OH, 2010 Ford Taurus Owner
I've purchased about 10 vehicles from Jim Keim and only have positive things to say. Jim, Kevin, and both "Pete's" in service have always treated me well.
- Anthony, Columbus, OH, 2004 Ford Expedition Owner
We've been customers for years and will continue to be. I usually work with Pete Harper, who is always wonderful: courteous and helpful.
- Sharon, Columbus, OH, 1999 Ford Explorer Owner
My experience, in a word, would be outstanding - from sales to service, everyone is very helpful.
- Deborah, Columbus, OH, 2009 Ford Edge Owner
Jim Keim Ford provided an excellent sales experience. I could not have asked for an easier time buying my new Fusion.
- Christopher, Lakewood, OH, 2010 Ford Fusion Owner
Your Ford products are SUPER as is the Dealership!
- Dick, Delaware, OH, 2010 Ford Fusion Owner
Jim Keim Ford is an excellent place to purchase a vehicle. Our Salesperson Randy Cheadle- was very courteous and knowledgeable and explained everything. Jenny Tatterson (receptionist) was very courteous and greeted us with a smile.
- Kevin, 2010 Ranger Owner, Lancaster, Ohio
Love my Ford Escape. Jim Keim Ford is the best! My daughter, brother, sister, my husband and myself have all purchased New Ford’s in the past year from Randy Cheadle. Randy and Jenny the receptionist are great!
- Linda, 2010 Escape Owner, Lancaster, Ohio
I have no concerns with the Service Department at Jim Keim Ford. I think they have a very good thing going, keep up the good work.
- Steve, 2008 F-350 Owner, Hilliard, Ohio
Ford did not file for bankruptcy nor did Ford take government bailout money. Primarily that's why this time I purchased a new automobile from Ford. Second, when I asked around about dealers Jim Keim Ford kept coming up as a good, reputable dealer. Third, a long-time friend of mine purchased two Fords from Eric Beck at Jim Keim last summer and recommended Eric who turned out to be even better than the recommendation!
- Richard, 2010 Fusion Owner, Columbus, Ohio
Overall, my buying experience was very easy and stress free. I truly enjoyed working with Randy C. and Kevin M. My wife and I felt at ease during the buying process, and we felt that the salespeople had our best interest in mind. This was our second experience at Jim Keim Ford and both times we left feeling satisfied.
- Jason, 2010 F-150 Owner, Hilliard, Ohio
Jim Keim Ford is the best Ford dealership I've ever dealt with in Columbus.
- Patrick, 2005 Focus Owner, Columbus, Ohio
From start to finish, I had another excellent experience at Jim Keim Ford with Ken Peltz. This is my 2nd vehicle from JKF and my family's 3rd. Thanks for treating me as a respected, valued customer. I love Ford and I love Jim Keim Ford! Thank You!
- Sarah, 2010 Escape Owner, Columbus, Ohio
We have never had a better experience buying a car! Everyone was very nice and helpful. They made the process of buying a car so nice J We always dread buying a car, only if all dealerships could be like Jim Keim!
- Tina, 2010 Taurus Owner, Lewis Center, Ohio
Jim Keim Ford goes “over and above” to ensure that I am completely satisfied with their service. Pete Plagman is superior in his managing of his service department. He always displays care and concern. The work done in his department is superior.
- Barbara, 2008 Taurus Owner, Columbus, Ohio
Overall Very Good- I’ve already recommended our sales rep Kevin Martin to others. I liked it also because not overly pushy. I will always be drawn to dealers who aren’t annoyingly aggressive.
- Linda, 2010 Fusion Owner, Hilliard, Ohio
I wanted to take just a couple of minutes of each of our time to express my appreciation for one of your sales people.
Randy Cheadle is the type of person that Alan Mulally must be referring to when he speaks about "the new Ford".
He was extremely helpful and patient with my wife and me yesterday despite knowing that I was trying to make a decision about a company car, not a personal vehicle. He certainly knew he would not receive any commission and the dealership may well not even deliver the vehicle while he was providing assistance to us.
His approach was clearly that he felt it was important to make another sell for Ford whether or not it was "his sale". His interest was in helping me understand the great improvements Ford has made over the last few years. I truly got a sense that his interest was in selling me a Ford, not simply trying to collect a commission.
I have now decided to order a Taurus for my new company car. Please rest assured, Randy and his willingness to take the time to assist my wife and me is a major factor in the decision I made. I thanked Randy for his help yesterday. I want to thank you as well for providing the kind of leadership that helps develop team members like him. Ford will prove to be successful in the end with people like the two of you and dealerships like Jim Keim.
I will certainly consider making my next personal purchase from Jim Keim and hope I can encourage friends and family to do so by sharing the story of my experience.
- Dewey, 2010 Ford Taurus Owner, Columbus, Ohio
My Mustang was my 19th new Ford and wife’s new Taurus being our 20th. Jim Keim’s service keeps me coming back. my service and parts dept stay the same. number 1, i can trust them and that means a lot to today’s consumers. i know when they see me coming in they say to themselves.. oh great. its Craig again (I’m very picky about my cars) but they will have to get over it..ha ha its like a family there. and family takes care of family. thanks for all the years of great service!
- Craig, 2007 Ford Mustang Owner, Columbus, Ohio
Great job getting my car to the service shop. My starter had gone out and they came out in no time, towed it to the dealer and was done with all of it in 4 hours! great job!
- Steven, 2007 Ford Escape Owner, Hilliard, Ohio
I have bought or leased all my vehicles from Eric Beck and appreciate all the time he gave me, in searching for the right car, helping me with lease decisions, financing, delivery, etc!
- Dierde, 2010 Ford Escape Owner, Powell, Ohio
I have owned at least 20 dodge vehicles. I will never buy another dodge or chevy because of what they did to their dealers. Ford motor company did not make radical changes to their dealer network. That is why i bought this vehicle. My ford f150 is a great vehicle. I am very happy. Thank you.
- Steve, 2010 Ford F150 Owner, Fairfield, Ohio
My husband and I have just finished leasing another Ford with Kevin Martin. We keep coming back to Kevin because he is a great person and a wonderful salesman to work with. He is always so professional and respectful to us and we greatly appreciate it. I would also like to give this message to Mr. Keim. Best wishes to your organization and Ford for the great work you are doing to keep an American car company one that we can continue to be proud of.
- Janet, 2010 Fusion Owner, Columbus, Ohio
I was called personally by Eric Beck, who arranged an appointment around my schedule. When I arrived, he greeted me promptly and demonstrated his knowledge of the vehicles available. He was understanding and explained the features and benefits of the different F-150’s. Eric was able to match a truck to my specifications, and began closing the sale. He took the time to find me additional discounts- by finding out that I was eligible for a discount from my employer. He made the buying process very simple. Finally, Eric emailed me later that day, and called me the next day to ensure I was happy with the purchase. I am very confident that I can firmly recommend the service I received from Eric and Jim Keim Ford.
- Joanna, 2010 F-150 Owner, Dublin, Ohio
I want to let you know how much Mike Phillips helped me in selecting a car. I am short and have requirements that are hard to find in cars. He took the time to help me “try on cars”. He was friendly and patient with me and suggested the right car. I am very happy with the fourth Taurus. I will be back when I need my next car.
- Mary, Ford Taurus Owner, Pataskala, Ohio
I bought my 07 F-350 King Ranch at Jim Keim Ford. I have since moved out of state / away from the Columbus, OH. area. I took my vehicle to three other out of state dealers, I was not pleased with any explanation regarding my problem. As a result, I made two 300 mile round trips to have my vehicle worked on at Jim Keim (one trip diagnosis / one trip scheduled repairs). My service advisor Todd Parsley, Technicians Roger Thomas, Kurt Tekaucic were excellent. I was, and have been with every visit, very pleased with Jim Keim Ford and their entire service staff. I will return for service work and another vehicle purchase.
- Paul, Sioux Falls, South Dakota, 2007 F-350 Owner
This is the 2nd car I got at Jim Keim Ford. One reason I went back for a Fusion is because I like the service!
- Marvin, Dublin, Ohio, 2009 Ford Fusion Owner
I hit a large rock in the road while traveling near Steubenville Ohio and bent my rim. I took it to Team Ford first thing Friday morning. After waiting an hour an half they said could not get part and wanted to charge me over $750 for 1 tire and rim. They also said maybe could get the part Saturday but couldn't commit to even possibly Monday. I was on vacation and supposed to be in NC by Sunday. I called Keim in Columbus. I explained my situation and they said would check and call me back. In 10 minutes called me back and found a refurbished rim at a substantial savings. I put the spare on back and drove 3 hours back to Columbus. They took me right in, then my car was fixed it @ 30-40 minutes and helped me salvage my vacation.
- Thomas, Dublin, Ohio, 2005 Ford Five Hundred Owner
Service had always been excellent and courteous.
- Paul, Grove City, Ohio, 2008 Ford Taurus Owner
Pre-Owned Sales Manager was an excellent person to deal with!
- Ted, Kingston, OH, 2008 Ford Fusion Owner
Good Service!
- Ronna, Monroe, MI, 2009 Ford Focus Owner
I worked with Barry Thompson who manages Keim's internet sales. Traded an email with him after finding an Edge matching my criteria on Autotrader.com then talked several times on the phone. Barry was very professional, didn't pressure me, and knew that I was over 60 miles away with a Ford dealership close by to my house. He worked with me and made me comfortable that the drive was worthwhile to do business with Keim. I dropped by on short notice and the vehicle was completely spotless and ready. The only waiting I had was due to me being there about an hour later than I said I was going to be so he (and then the finance person) was working with another couple, but Barry and several other people came over to check on me and you could tell it bothered them that I had to wait (again, entirely my fault). Looked like a very professionally run and staffed organization. I would definitely recommend them to others.
- William, Beavercreek, OH, 2009 Ford Edge Owner
The personnel at Jim Keim Ford always go the “extra mile” to be sure you are completely satisfied whether you are purchasing a new vehicle or having your vehicle serviced. Pete Plagman in particular always gives special attention to whatever reason I’ve brought my vehicle in for.
- Barbara, Columbus, OH, 2008 Ford Taurus Owner
Respected and liked our salesperson Kevin Martin. Will a point to visit with him when we bring our vehicle in for service.
- Betty, London, OH, 2010 Ford Fusion Owner
Great experience! Everyone took great care of us!
- Kenneth, Powell, OH, 2009 Ford F150 Owner
Mr. Martin was low-key, knowledgeable, and professional. All I could ask for in a sales associate.
- Mike, Columbus, OH, 2009 Ford Escape Owner
Salesman was patient, considerate and informative.
- Robert, Grove City, OH, 2009 Ford Fusion Owner
Kevin Martin did a nice job finding the vehicle I wanted. He got on the Dealer Locater and found the vehicle within 24 hours. Kevin shopped ALL the finance sources and found me the best rate and payment plan! Great job! Very happy with the whole sales process.
- Scott, Columbus, OH, 2009 Ford F150 Owner
Could not have been more pleased with my experience at Jim Keim Ford. I have never been to any dealership where everyone was so extremely helpful. The atmosphere was friendly, while still professional and I really felt that each individual worked with me to get me the vehicle I wanted. From the sales person to the sales manager to the finance manager - all worked together and gave me personal, uninterrupted attention. The other sales folks that were there also made a point of speaking to me. I would highly recommend this dealership. The folks that work there are above exceptional and it is very obvious that they all enjoy what they do. Buying a vehicle has never been a "fun" experience - but, that changed when I went to Jim Keim.
- Deborah, Columbus, OH, 2009 Ford Edge Owner
Very satisfied with this vehicle so far...This is our third Escape (prior vehicle being new 2006 Mazda Tribute and a 2007 Ford Escape). We are also satisfied how our concerns were met and were satisfied during the negotiating process how we came to a mutual conclusion. We hope to build a lasting relationship with this dealership.
- Melvin, Marysville, OH, 2009 Ford Escape Owner
Keim Ford provides a great buying experience. This is the 6th vehicle that I have purchased in 8 years from Keim and they have always provided a great service. I always have a specific options that I'd like and without fail, Keim will find the specific vehicle. Our sales rep, Dale Houghtlen, has always worked hard to find the correct vehicle and then deliver it in a timely manor. Dale provides a low key, no pressure sales approach that makes dealing with Keim a real no hassle experience. Whenever I need a vehicle, I'll continue to use Keim because of their excellent customer service.
- Compass, Columbus, OH, 2009 Ford F150 Owner
Randy was AWESOME! I would send anyone I know looking for a car to him!
- Jacklyn, Columbus, OH, 2009 Ford Mustang Owner
We had a very good experience everyone seemed friendly and acted like a big family. I would definitely recommend your dealership to everyone. My husband wants to buy one very soon and this is where we will be going. Thank you very much and tell your staff what a great job they are doing!
Jessica - , Columbus, OH, 2009 Ford Focus Owner
This is the 6th vehicle I’ve purchased from Jim Keim Ford. Sales and Service at this dealership is always outstanding- A great place to do business!
- Judith, Columbus, OH, 2010 Ford Edge Owner
My experience was excellent with Jim Keim Ford. I would happily recommend them to my friends and family. The Focus that I purchased has been a pleasure to drive and I am totally pleased with my decision.
- Loretta, Columbus, OH, 2009 Ford Focus Owner
I was completely satisfied and overwhelmed with kindness by Jim Keim's sales staff. They went out of their way to help me with my truck purchase. I have already recommended Jim Keim and Ford product to several people that are looking for vehicles. I love my new F150.
- Patrick, Grove City, OH, 2009 Ford F150 Owner
I would recommend my friends and family to see Eric Beck at Jim Keim Ford if they were looking for a Ford.
- Daniel, Grove City, OH, 2009 Ford F250 Owner
Eric Beck was very courteous and explained all the details of vehicle. I love my 2009 Ford Ranger XLT. This is my 2nd Ford Ranger. The first one was a 1992. I have recommended Eric Beck to my friends.
- Natalie, Hilliard, OH, 2009 Ford Ranger Owner
Eric Beck was excellent! He gave us all the information we needed. We are very happy with our purchase!
- Samuel, Bexley, OH, 2009 Ford F150 Owner
Anthony was very helpful and went out of his way to help on several occasions.
- Jonathan, Columbus, OH, 2009 Ford Ranger Owner
Everything went fine and Eric Beck did a great job. One thing that may help in the future is the offer for a follow-up visit, this hybrid is such a new vehicle I had some questions after leaving the dealer ship. I was able to get them answered in a couple of days.
- William, Washington Courthouse, OH, 2010 Ford Fusion Hybrid Owner
Overall had a good experience at Jim Keim Ford!
- Richard, Grove City, OH, 2007 Ford Focus Owner
Jim Keim Ford Service has always been courteous and excellent!
- Paul, Grove City, OH, 2008 Ford Taurus Owner
They always treat me with respect and I appreciate it! The staff is excellent.
- Steven, Grove City, OH, 2005 Ford Focus Owner