We have dealt with Keim since they opened. The salesman we deal with (Randy Cheadle) is very friendly, he knows his stuff, and is willing to help in any way he can. I have come to consider Randy a friend. Also, the service staff is great. I have never had a bit of a problem when i have taken any of my cars there for service. I have recommended Keim to several of my firends and will continue to deal with them over any other Ford dealer in Central Ohio. They have earned a lifetime customer!
John, 2013 F-150 Owner, Hilliard, Ohio
I wanted to send you a separate note about my service experience for the
warranty work on my Fusion. It was one of the best auto service experiences
I've ever had and I thought you would want to know. The Service Writer,
Don, was very attentive and even remembered me from when I stopped by Friday
to have my mileage verified. He called me a couple times to give me status
updates. And the mechanic, Terry, also did a great job of explaining things
to me. We went for a 10 minute drive to recreate the noise I was hearing
and I really had full trust in him.
My wife and I lived in Dayton for 5 years, but moved back to Columbus in
2004. While in Dayton, we had developed a relationship with the service
team at the Saturn dealership in Centerville and we have been trying to find
a similar relationship since we moved back to Columbus 9 years ago. So
thanks to your guys for helping me get back the trust and "looking out for
my best interests" feelings from your service department. I could be
mistaken, but I don't believe these guys knew I had a relationship with you.
If true, that makes this story all the better! Thank you!"
Tim, Ford Fusion Owner, Lewis Center, Ohio
"I wanted to reach out to share my experience with your insanely amazing
service staff! First, my new ex-husband and I have been purchasing vehicles
and having you service them for 11 years. Three cars later and one used
Lincoln (for our 17 year old that was a pass down) that has had more work
than we care to acknowledge~I am greeted with a hug and always treated like
a queen. Jon, who never goes anywhere but to you feels the same, minus the
hug and queen stuff!! We feel so lucky to be a part of your family, knowing
that we will always get the kindest, most efficient and honest service from
the first phone call
Last night, I picked up my Milan from Service~ in addition to the work it
was in for, they found the crazy noise that was driving me nuts, repaired it
in 15 minutes and washed my car. They are such a fantastic group of men!! So
in a world of complaining people, who expect the world simply because they
feel entitled, I wanted you to know how much my family appreciates how well
you take care of us.
Thank you so much for your assistance. Please pass this on to your fabulous
staff~ especially my favorite, Travis!"
Stacey, Mercury Milan Owner, Dublin, Ohio
"I took my VW Jetta to Jim Keim Ford on 7-17-12 after having an automobile
accident with a small box truck that decided to back up into me at a red
The men that worked on my car during the week it was being repaired were:
Justin Miller- Collision Specialist
Robert Agriesti-Body Damage Repair
Chris Wells-Refinish and Installation
Justin Miller treated me with the utmost respect, always had a smile on his
face and was professional in every phone call and to each and every customer
I was witness to. For me personally, Justin should be commended on his
professionalism and going above and beyond in taking care of his customer's
needs. In my case, Justin stepped up to the plate. Having to deal with my
insurance company, the people who caused the damage to my car located in
Ypsilanti, Michigan, as well as myself.
Justin contacted me every step of the way with car updates. Kudos to Justin
and to Jim Keim Ford for employing such a great staff member. If I could get
just a smile from other people and also people who take their work seriously
and care about customer service as much as it showed with Justin, what a
great world it would be. It was a pleasure working with Justin, he is a true
asset to Jim Keim Ford.
As for Robert Agriesti and Chris Wells unfortunately I had not had the
pleasure to meet with them. But if they are anything like their work has
shown with the repairs and body work they did on my Jetta, again a great
couple of guys who take pride in their work and I have absolutely no
complaints as my Jetta is perfect. In fact, I had someone stop and tell me
they like my brand new Jetta. Who would of known, it's a 2004. Great job
We always seem to know when we do something wrong, its time people hear when
they have exceeded in their positions.
Jim Keim Ford, your employees are exceptional!
Sincerely & Thank You!"
Pattie Hipsher, 2004 Jetta Owner, Hilliard, Ohio
"I've been a steady customer for over 9 years. I bought a 2003 (New) from Bob
Boyd Mercury and since it's over 25 miles away for service I asked Pete
Plagman if he would service my Mercury. Pete was more than glad to help. He
gave me 2 free oil changes so I've stayed with him ever since. Pete and his
crew have done a great job for me and we've spread the news to other people.
Our latest problem was taken care of and a loaner was given to us while the
Mercury was getting fixed. My wife and I cannot be without a car due to her
physical problems. We really want to say thanks to Pete and his crew!"
Barb and Carty, Mercury Gran Marquis Owner, Galloway, OH
"I had a great experience with the body shop at Jim Keim Ford recently. My
2007 Mustang (purchased at your dealership in 2008) was in a collision and
needed repair. My insurance carrier, State Farm, indicated that Jim Keim
Ford was a preferred shop, so I chose Jim Keim since I know the dealership
from having my car serviced there.
As I mentioned, my experience was great, Mike took wonderful care of me and
my car. He called me regularly to keep me informed on the progress of the
repair. The car looks brand new again! Later in the evening on the day I
picked up the car, I heard a small noise in the panel that showed up at
highway speed (I don't think the technicians could have heard it). Mike had
someone ride with me the next day to hear it, and it was fixed in the same
I have already told people they should go to Jim Keim for any body shop work
for the work your shop does is excellent and timely.
Gary, 2007 Mustang Owner, Columbus, Ohio
"Travis Nukes provided perfect service again."
James, 2005 Explorer Owner, Hilliard, Ohio
"Always good service. Pete Harper takes good care of us"
Joan, 2002 Explorer Owner, Grove City, Ohio
"Our salesman, Eric Beck, made the whole process so easy and smooth. His knowledge of Ford products was very much appreciated. Also, Tom Stock processed our finance information very efficiently and we appreciated his knowledge as well.
oyce, 2012 Focus Owner, Galloway, Ohio
"Ed Horn was very patient and spent all the time my wife and I needed in making our final decision."
2012 Escape Owner, Hilliard, Ohio
"Service staff awesome; Provides great service"
Bruce, 2005 Ford Explorer Owner, Galloway, Ohio
"Had a great salesman in Bob Kistler!"
Shirley, 2012 Ford Fusion Owner, Grove City, Ohio
"I asked for the car to be vacuumed, because I had taken a trip with my dog, and it came back perfectly vacuumed and cleaned, with no dog hair to be found. I really appreciated the attention to detail for this extra service.
Margaret, 2010 Ford Fusion Owner, Columbus, Ohio
"Everyone at Jim Keim was so nice, professional and helped me in every way possible. This was my 2nd new car purchase from Jim Keim and both experiences were great. I can't see going anywhere else and I'm now a Ford girl!
Paula, 2012 Ford Focus Owner, Columbus, Ohio
"The head of used cars and all the gentlemen that helped in the service department went above and beyond and I really appreciate it.
Patricia, 2008 Ford Escape Owner, Hilliard, Ohio
"They were prepared ahead of time and the whole experience was very satisfying."
Patricia, 2012 Ford Taurus Owner, Columbus, Ohio
"This was the best car buying experience I’ve ever had in 35 years: no high pressure tactics, no long delays to wear the customer down, no long drawn out “haggling”. Bob was an excellent representative of your company. He was knowledgeable, patient and immediately came off as honest so was the financial person Tom. I had been to several other dealers and I was very unhappy with how I was treated. They used all the typical car sales tricks and two were so bad I walked out of them. I feel that dealing with Jim Keim’s people is very much like dealing with family! I have absolutely no reservation in recommending Jim Keim Ford as a place to buy cars from!"
Bill, 2012 Ford Focus Owner, Columbus, Ohio
"Jim Keim Ford,
Thursday night, June 14, we held our third annual wine tasting fundraiser, SOS Pops the Cork,
at York Golf Club. Because of people like you it was a huge success, even in this economy,
raising more than $11,000! We are extremely pleased with the event and the comments we
received about it. Thank you so much for continuing to support us with your sponsorship of
In the past eleven years we have awarded more than $220,000 in financial aid for education
to women of low income. We have paid for tuition, books, child care, computers, and
transportation – whatever will help these deserving women attain their educational goals and
subsequent occupation improvement. Most of these women are single, working mothers who
are an inspiring example for their children. In the current economy these women are suffering
greater financial hardships than ever.
From this one fund raiser we have more than $11000 to put toward our scholarships. Thank you
for the part you played in making this event such a resounding success. Without your support,
SOS would not be able to achieve its mission. Because you care, many more women will have a
chance to change their life’s direction."
Scholarship Opportunities for Success
"The best buying experience I’ve had in 40+ years. Mike Phillips is the guy I will recommend to anyone I know in the market. I felt no pressure and he made me feel comfortable through the whole process.
Mike, 2008 F-150 Owner, Galloway, Ohio
"We purchased our new car from Jim Keim because of our previous buying experience. John Lee was our salesperson he is very good and a super nice guy!
Dominic, 2013 Mustang Owner, Canal Winchester, Ohio
"Ken did a fantastic job! This is the first time I’ve walked away from a dealership completely satisfied!"
Gavin, 2012 Escape Owner, Pickerington, Ohio
"Eric Beck was a great salesperson. He spent several hours on a busy Saturday to go through the entire car and the purchase process with myself and my wife. I have no complaints and I would whole-heartedly direct a potential new car buyer to Jim Keim Ford and to Eric in particular!
Edward, 2012 Fusion Owner, Hilliard, Ohio
"Very professional and courteous sales staff!"
Gary, 2012 Focus Owner, Columbus, Ohio
"From start to finish great! All 3 times…"
Don, 2012 Focus Owner, Dublin, Ohio
"I have been using Jim Keim for servicing for about 10 years. My experiences haven’t all been perfect but anytime I’m dissatisfied they have worked with me to resolve my issues. I’m more than happy with the service and will keep coming back!
Daniel, 2010 Milan Owner, Columbus, Ohio
"Very good, exceeded my hopes of making a good deal and buying a new car."
Franklin, 2012 Expedition Owner, Cridersville, Ohio
"Salesman James Cabiness is top notch! He knows how to match a persons requirements to the exact vehicle in the right price range. He makes it all come together! "
Bob, 2011 Ranger Owner, Columbus, Ohio
"The service personnel at Jim Keim Ford are always courteous, professional, thorough, and efficient. The technicians are willing to share their experience and expertise so that I can make the proper, informed decisions about the care and maintenance of my Fusion.
Thomas, 2010 Fusion Owner, Columbus, Ohio
"Great Staff!!!! Auto ALWAYS completed when within time frame stated."
James, 2011 Fusion Owner, Dublin, Ohio
"Excellent experience with Jim Keim Ford. Ken Peltz was the best salesman I have dealt with at any Ford dealer. He is a Ford enthusiast himself and he is knowledgeable of the Ford product line. He helped me to arrange an out of state purchase and it was coordinated flawlessly. I was very happy to have given Jim Keim Ford business because of Ken Peltz's approach and execution to our transaction. Well done.
Jeffrey, 2012 Mustang Owner, Normal, Illinois
"Staff is always honest and efficient. They always make sure I’m ready and safe to get back on the road. Always get me in and out as soon as possible.
Andrea, 2007 Explorer Sport Trac Owner, Westerville, Ohio
"I’m satisfied with my Fusion and my family admires it. I know I’ve made a very good choice."
Lee, 2012 Ford Fusion Owner, Grove City, Ohio
"Ed Horn was a hoot! He made it so easy to find the car I was looking for!"
Luana, 2012 Ford Fusion Owner, Columbus, Ohio
"I have been coming to Jim Keim Ford for the past 2 -3 years for my scheduled maintenance checks. Every single time I come, the staff at Jim Keim Ford treats me well. There is a Ford dealership near my house but I purposely drive 20 minutes away to Jim Keim Ford because of the great service I receive from the staff. Keep up the great work! You have certainly earned my loyalty!
Alana, 2008 Ford Focus Owner, Columbus, Ohio
"I was totally satisfied..best dealership anywhere, low key, good communicators. They made the process very professional. Our salesperson Bob McQuade was subperb.
Red, 2012 Ford Fusion, Hilliard, Ohio
"The Salesman and the loan officer were the greatest people I have dealt with in a very long time. I was going to go through Ricart Ford, but I was not satisfied with their manners. I only have great things to say about Jim Keim Ford and the people that work there. I’ve never driven anything but a Ford and that is all I will ever own!"
Jennifer, 2012 Ford Escape Owner, Groveport, Ohio
"Eric Beck has earned 4 car purchases with us over 6 years and we will continue coming to him first."
Chad, 2012 Escape Owner, Hilliard, Ohio
"We Thought truck came with a Satellite radio, But through a misunderstanding The truck Didn't have it, However the sales staff had it installed in a timely fashion to my satisfaction."
James, 2011 Ford F-150 Owner, Worthington, Ohio
"This is my third new Ford from this dealer since 2002. I've bought parts here and I've used the service dept. and body shop. No complaints from me. The SYNC system is new to me but the salesman assured me that I can call or stop by for help. My 2002 F-150 only has 210,000 miles so I'll be driving it for some time yet but, when it's time to replace it, I'll be back again. Keim Ford is a good outfit."
Jeffrey, 2012 Focus Owner, Galloway, Ohio
"This organization went well beyond my expectations in helping me to find a vehicle that fit my needs and my budget. My salesman was excellent."
Pern, 2012 Edge Owner, Columbus, Ohio
"Ken Peltz, my salesman worked hard to retain me as a Ford Customer and should be commended. I was ready to go elsewhere after Ford Corporate cancelled my initial order."
Michael, 2012 Escape Owner, Hilliard, Ohio
"Ed and Jason were both very professional and friendly. My last 3 cars were Hondas and they really took the extra time going over Ford details with me. I was very at ease and comfortable with my decision."
Shelby, 2012 Escape Owner, Dublin, Ohio
"My car buying experience was great. Kevin Martin went above and beyond what he needs to do to make the sale. My cell phone would not sync to my new car so he gave me a phone he had recently replace. I don't know any other sales person that would do this. He's been my salesman and friend for a long time I truly appreciated what he did for me. Kevin gets a GOLD star in my book. We will be back when we need another car."
Donna, 2012 Escape Owner, Columbus, Ohio
"Excellent overall process"
Charles, 2012 Focus Owner, Columbus, Ohio
"Overall, it was a great experience to replace my old F-150 with a new Edge."
Larry, 2012 Edge Owner, Upper Arlington, Ohio
"Everything was great. John Lee the guy I was working with also the finance guy were wonderful and stayed well past their normal hours to help satisfy nagging parents and what would really be right for me, and then he went over all the SYNC stuff with me on a later date. Everyone was friendly and very very helpful, with John checking in later with me when I got my remote start put in, making sure everything went ok. I am however a little upset about one thing though. My dad made sure to make sure that I got floor mats in my car as we have had bad luck with that in the past. I DID get front mats but did not receive back mats and was not told I didn’t receive them. I have now had to put a trash bag in the back so no one ruins my floors in the back. If I would have known that when I bought it, I would have added that to the bill as its not practical at the time for me to spend 100 bucks on just back floor mats. Other than that I feel like everyone I worked with went above and beyond to help me to have a positive buying experience at Ford. Thanks"
Jennifer, 2012 Ford Focus, Hilliard, Ohio
Gayle, 2012 Escape Owner, Grove City, Ohio
Lib, 2011 Fusion Owner, Grove City, Ohio
"The service guys are great at Keim, I drive across town to go to them. There are other Ford dealers closer but NONE better! "
Janice, 2012 Ford Taurus Owner, Columbus, OH
"Have been coming to Jim Keim for awhile now and the staff continues to be extremely helpful and willing to help in anyway. I would highly recommend Jim Keim to anyone I know looking to purchase a ford vehicle"
Richard, 2011 Ford F-150 Owner, Columbus, OH
"That guy Pete Plagman, wow what an asset he is to Keim Ford. I just brought my car in for an oil change for the transmission, and the treatment I received was outstanding. Pete took the time to talk with me and make me feel comfortable and reassured me that it was O.K to leave the car there and he would take good care of it and call me as soon as it was ready. I just never expected such service. "
John, 2007 Ford Freestyle Owner, Grove City, OH
"Ken really took the time to explain everything very well and clear to myself and my mother (who purchased the vehicle). Never had anybody explain the workings of the car in that much detail, very nice. Very pleased with the entire deal to include the trade in and the new vehicle"
Esther, 2012 Fusion Owner, Hilliard, OH
"TODD DID A GREAT JOB"
Larry, 2010 Fusion Owner, Columbus, OH
"Treated very well and all items that needed addressed were taken care of in timely fashion."
Ralph, 2012 Mustang Owner, Columbus, OH
"The VCT solenoids were replaced under warranty at no cost to me. Your staff and mechanics get a big thumbs up!"
Douglas, 2009 Escape Owner, Orient, OH
"Thank you to Chris Boggs for the ride to and from Wal-Mart and for tending to my car. He was very helpful in providing info about the wear on my tires and brakes"
Arlene, 2006 Fusion Owner, Dublin, OH
"It met my expectations. I think their guys are great. They're very helpful and informative"
Kimberly, 2002 Navigator, Columbus, OH
"Friendly associates all making sure my visit was complete."
James, 2008 Focus Owner, Dublin, OH
"Staff was very professional."
Craig, 2005 Explorer Owner, Hilliard, OH
"Great service as always."
Lynne, 2008 Escape Owner, Columbus, OH
"Salesman was very friendly and knowledgeable and took the time to answer all our questions."
Kathleen, 2012 Escape Owner, Columbus, OH
"Our salesman did a wonderful job explaining everything to us. If we had a question he did a great job answering it for us."
Larry, 2012 Focus Owner, Columbus, OH
"Timely communication, moving deliberately at my speed with decisions."
Shawn, 2012 F-350 Owner, Grove City, OH
"Communication was great. Everyone was very cheerful."
Marcia, 2011 Edge Owner, Dublin, OH
"Very good, first time I have ever felt like both the dealer and I got a good, fair deal."
Douglas, 2012 Taurus Owner, Grove City, OH
"Every visit has been very good. I have all the confidence and trust in this dealership."
Mike, 2007 F-150 Owner, Grove City, OH
"Very good sales experience. Salesman Ken Peltz was very informative and took the time to make sure I understood all the features, including SYNC in my car. I would definitely recommend them."
Michael, 2012 Focus Owner, Hilliard, OH
"We were very pleased with the level of service we received at Jim Keim Ford once again."
Lisa, 2012 Fusion Owner, London, OH
"We liked the customer service. Ed Horn was very helpful and not pushy or rude. We liked the professionalism, but he was down to earth. They were able to help us understand all of our options even before we decided to run our credit. "
Andrew, 2012 F-150 Owner, Logan, OH
"This is the best service department I’ve ever experienced, by far. We will continue to buy Fords at Keim because of their service."
William, 2010 Fusion Owner, Grove City, OH
"Your service prices really are cheaper than most brake, oil change, and other routine maintenance shops in the area. I love that you don’t guilt me into spending more money and do more than just the minimum. I have already recommended you several times to others and will continue to do so."
Carrie, 2006 Ranger Owner, Columbus, OH
"Travis is excellent!"
Susan, 2009 Focus Owner, Hilliard, OH
"We started out looking for a Ford F-150 truck with all the things we wanted on it. We found that over the internet at your dealership. I talked to John Lee and Ken Peltz over the phone about this truck and the one we had just bought in August at a local dealership. The three out drive to your dealership was well worth our time. Your staff, especially John and Ken, treated us like family. They went out of their way to deal with us like no other dealership has done before. Tom Stock went out of his way to get us the lowest rate possible on our financing. We have not experienced that before in a car deal. You have great team and dealership! If the need arises, we wouldn’t hesitate to visit your team again. As Tom Stock says, “You are good people!” and that is hard to find in the car business. Thanks you for all you do! We would recommend Kim Keim Ford to anyone."
Tim and Nell, 2011 F-150 Owner, Paris, KY
I want to thank you for your personal involvement in resolving my fuel tank strap replacement/reimbursement issue. I received the second check earlier this week and when totals, it was for the full amount of the of the original cost of the April 2009 repairs. Obviously I was pleased with the outcome. As I mentioned in earlier correspondence, to Jim Keim service department staff has provided excellent customer service throughout this process. Furthermore, I appreciate you calling me on two separate occasions to update me on the status of my inquiry. That degree of professionalism is rarely found anymore, in any field. Again thanks for taking care of this situation for me. It certainly proved a nice touch to the Christmas season."
Ken, 1998 F-150 Owner, Columbus, OH
"Everyone is wonderful I feel very comfortable and my service is always top notch."
Mary, 2011 Escape Owner, Galloway, OH
"Keim Ford is the best in town, I drive by several other dealers to go to Keim."
Janice, 2012 Taurus Owner, Columbus, OH
"Took it in for the transmission drain and re-fill using the on-line appointment system. Everything went very smoothly!"
Diane, 2008 Focus Owner, Columbus, OH
"this is the 2nd car I have got at Keim and have mostly good experience with sales and service, the young man that has been there the last couple of years does a great job I really trust Travis and Eric Beck the salesman I have dealt with I like also, soon as I get time and they offer me a good deal I will buying another car possible."
Marvin, 2009 Fusion Owner, Dublin, OH
Doug, 2012 Edge Owner, Columbus, OH
"They are always helpful and honest in the service department about options for service - this is much appreciated."
Shelly, 2008 Escape Owner, Dublin, OH
"I have always received good service from a buyers point or service from Jim Keim Ford."
John, 2010 Ranger Owner, Dublin, OH
"AWESOME!! Extremely thorough!!"
William, 2012 Explorer Owner, Columbus, OH
"Most upfront and direct finance and sales personnel I have ever dealt with. Will definitely return for my next vehicle. "
Michelle, 2012 Mustang Owner, Caledonia, OH
"Our salesman was very attentive to my needs. He was patient, friendly, and took time to explain everything. I appreciated that very much. Financing was a breeze. Thank you! I love my car!"
Teresa, 2012 Fusion Owner, Hilliard, OH
"Keep up the good work!"
Dan, 2011 F-150 Owner, Columbus, OH
"It was wonderful. I have sent two people after my experience."
Nina, 2012 Escape Owner, Columbus, OH
"Ken Peltz did a fine job. I told him an idea I had about Jim Keim’s (and all dealers websites) concerning highlighting the technicians/mechanics on the website so customers know who is working on their vehicle and he listened, took the idea to the general manager and introduced me. They were all very professional and seemed to care."
Edward, 2012 Focus Owner, Grove City, OH
"I absolutely love the young man who checks me in; I believe his name is Travis. I am a customer service supervisor and I wish I could clone him. I hope you know how valuable he is to you. "
Dana, 2011 Fiesta Owner, Columbus, OH
"I really enjoy Travis he is very knowledgeable and treats me well"
Lance, 2008 Fusion Owner, Galloway, OH
"Just a great place to buy from and get service at."
Stephen, 2011 Ford F-150 Owner, Hilliard, OH
"You guys take care of things, you look over my car well. You have built my trust."
Frank, 2002 Focus Owner, Grove City, OH
"I would just mention that the gentleman Pete who took care of me was very professional and I appreciated his attitude toward my repairs and needs."
Eric, 2002 Escape Owner, Hilliard, OH
"Pete Plagman, Pete Harper and Travis are always helpful and very professional. I would recommend this dealer to anyone."
Helen, 2007 Ford Fusion SE Owner, Grandview Heights, Ohio
"Pete and all the people ad Keim Ford service were and continue to be outstanding they always take care of what I need. "
Douglas, 2007 F-150 Owner, Columbus, Ohio
"Everything was satisfactory, problem was exactly what the service man said, fixed problem in about 2 hours I would go there before I would consider any place else for service. "
Tommy, 2007 F-150 Owner, Columbus, Ohio
"The reason why I am so pleased with the service from Jim Keim Ford is because of Travis my service adviser! He’s the best!"
Jeffrey, 2006 Ford Mustang Owner, Columbus, Ohio
"One of the best service advisers I’ve ever worked with and I’ve been buying Ford trucks and having them serviced at Ford dealers since 1968."
James, 2008 Ford F-150 Owner, Columbus, Ohio
"Pete is very courteous and helpful. He goes out of his way to please a customer and is an asset to this organization. "
Patricia, 2011 Ford Fiesta Owner, Columbus, Ohio
"I have always received excellent service from Jim Keim Ford. My deceased husband and I have dealt with them since we moved to Columbus 22 years ago. We especially (and I now) felt we were (are) given special attention (they make you feel that with the service you receive) Pete Plagman is always there for me, I feel secure in his care. He’s a gem!"
Barbara, 2008 Ford Taurus Owner, Columbus, Ohio
"I always expect and get top notch service at Keim I am treated as a friend not just another customer. Great job guys! "
Dave, 2011 Ford Fusion Owner, Obetz, Ohio
"Everything was great and will definitely continue to use Jim Keim Ford for service of my Ford Edge."
Mary, 2010 Ford Edge Owner, Columbus, Ohio
"Pete Harper I can trust not only for service but also for when I purchased the car. I will buy again from Jim Keim Ford."
Jack, 2010 Ford Taurus Owner, Columbus, Ohio
"The staff at Jim Keim Ford is terrific. They have gone far beyond what I ever expected to help me resolve having a bad transmission in my new Escape. Although my issues with the defective car have been slow to resolve by ford, the dealership has been exceptional. "
Marilin, 2010 Ford Escape, Columbus, Ohio
"Completely satisfied with ford product and Jim Keim Ford, parts, sales and service. "
Ralph, 2012 Ford Focus Owner, Powell, Ohio
"Mr. Pellissier has treated me like I am part of his family"
Paul, 2010 Ford Fusion Owner, Columbus, Ohio
"Keim is a first class dealership very cordial and professional staff."
Gary, 2011 Ford Taurus Owner, Columbus, Ohio
"We have been coming to Keim for several years and have always been very satisfied. "
Delbert, 2010 Ford Expedition Owner, Galloway, Ohio
"Great job, fixed my problem right away!"
Dennis, 2009 Ford Focus Owner, Columbus, Ohio
"Ken was a great help. He is a very knowledgeable person on Ford products."
Al, 2011 Ford F-150 Owner, Grove City, Ohio
"Dale Houghtlen always provides excellent service for our group thanks!"
Ohio Servtech LLC, 2011 Ford Econoline Cargo Van Owner, Marengo, Ohio
"Bob Kistler was very congenial. H e was helpful in getting the deal with which we decided to buy our Fiesta. He was no pushy when we said would need to go home and think about it, he indicated that was fine."
Douglas, 2011 Ford Fiesta Owner, London, Ohio
"The entire experience involved in purchasing my 2012 Ford Focus went extremely well. My salesman, Bob Kistler was a pleasure to work with as well was everyone I came into contact with at the dealership. I’ve already told several of my friends and family about my experience with Jim Keim Ford."
Mark, 2012 Ford Focus Owner, Columbus, Ohio
"Best buying experience I have had in the many years of buying cars! Thank you."
Richard, 2011 Ford Edge Owner, Columbus, Ohio
"Kevin was extremely helpful and patient with us, he helped me with my iPod when I could not sync it to the car. He answered all my questions I had on the features I had both before and after the sale. He took his time demonstrating the phone and other features making sure I could start using them before I drove off the lot. "
Beverly, 2011 Ford Focus Owner, Columbus, Ohio
"Jim Keim Ford is the most outstanding dealership to purchase a new car from. There management is above all the rest from the Bonannos, to Jason Schaub, and Tom Stock. Sales and service there is superior to all others. "
Dino, 2011 Ford Explorer Owner, Orient, Ohio
"I was most impressed by the speed of the transaction. I walked in not even knowing what was on the lot and I drove off in a new a car a mere 3 hours later, having found exactly what I wanted. Bob McQuade did an excellent job in the whole process."
Ian, 2012 Ford Mustang Owner, Hilliard, Ohio
"Ed was a very good person to work with on my new car purchase. He understood what I was looking to find and when the car was not on the lot he found a vehicle in Cincinnati and had it delivered. "
Benjamin, 2012 Ford Fusion Owner, Columbus, Ohio
"Over all it was a painless experience. Salesman was top notch, easy going, and knowledgeable. They gave me a MORE than fair deal on my trade in. "
Robert, 2012 Ford Mustang Owner, Galloway, Ohio
"Was a great experience Mike was great I love my car best ford I have had since my ’60 Ford Mustang!"
John, 2012 Ford Fusion Owner, Lebanon, Ohio
"Ed Horn in the best care salesman I have met in all of my car buying experience over the last 43 years."
Michael, 2012 Ford Fusion Owner, Columbus, Ohio
"He was very knowledgeable and helpful. He was the nicest salesman and most willing to help out of the many Ford dealerships I visited during the couple of weeks I was looking for a new Mustang! I would recommend him to anyone looking to buy a new Ford!"
Steven, 2012 Ford Mustang Owner, Piedmont, Ohio
"This is to express my sincere appreciation for the consideration and services provided me on November 3, 2011 by your Mr. Ken Peltz. At this time I purchased a 2007 Ford Focus SES from your dealership. I traded a 2003 Dodge Neon which was titled in my granddaughter’s name, Ms. Marie Reed, and it took considerable effort on Mr. Peltz’s part to deal with all the details. He was very considerate in all of his effort to assure a satisfactory conclusion with all concerned. Although the 2007 Focus is titled in my name the car will be used by Maria and kept at her residence.
This is not our first experience with Mr. Peltz. In July 2010, my wife Ellen, and I purchased a new 2010 Ford Focus for my wife and the following month in August 2010, we purchased a new 2010 Ford Focus for my daughter, Ms. Karen Reed. Mr. Peltz was most considerate and helpful in all the matters in these purchases.
In our November 3rd, purchase, Mr. Peltz stayed past his usual quitting time as my granddaughter did not arrive at your dealership when we expected her and he assisted her in her transfer of her personal items from her car being traded and took time to assure that my granddaughter was happy with this 2007 Ford Focus.
Robert, 2007 Ford Focus SES, Reynoldsburg, Ohio
"Dr Mr. Bonanno:
I wanted to take this opportunity, on behalf of our Operation Feed team and Kitchen Cabinet steering committee, to express to Jim Keim Ford, Inc for being a partner with the 2011 Operation Feed Campaign, the Foodbank’s annual community-wide food and fund drive. Because of your associated and the coordination efforts of Louis Pellisser III, 500 meals were raised to help members of community in need.
2011 was a solid year for Operation Feed. In the midst of an uncertain economic climate, a record number of local groups rallied around the cause resulting in another very successful community-wide campaign effort. Thanks to your organization’s commitment to fighting hunger, this year’s drive raised over 4.25 million meals for center and eastern Ohio families. The meals that your organization helped raise will stock the shelves of hundreds of food panties, soup kitchens and emergency shelters providing more than 51,000 meals each day to ensure that no one in our community has to face hunger.
Mid-Ohio Foodbank could not possible achieve this level of impact without the ongoing support, commitment and determination of our local partners. The effort of all our “campaign champions” is truly outstanding, and we recognize them proudly at www.midohiofootbank.org. As we started throughout the 2011 Campaign, when everyone does a little, the Foodbank can do a lot! This year’s Operation Feed drive proves that together we can work to improve the lives of our citizens.
Thank you for your continued support and dedication to fighting hunger in central and eastern Ohio. We look forward to participating with Jim Keim Ford again in the spring with the continued goal of raising more meals and improving more lived each year. Operation Feed 2012 will begin in March and run through June. Please reaffirm your organization’s commitment by encouraging your 2012 Campaign Coordinator to visit http://www.midohiofoodbank.org/act/operation-feed/register.
Operation Foodbank, Columbus, Ohio
"Travis in the service department always does a good job when I take our cars in for service, warranty work, or repairs."
Bryan, 2010 Ford Fusion Owner, London, Ohio
"Vehicle had some minor damages to passenger-side trim and passenger visor. When brought to salespersons attention, he immediately had parts ordered and scheduled maintenance for our vehicle and everything was fixed to complete satisfaction. Maintenance worked around our work schedule to fix during the evening hours (nice service) "
Debra, 2012 Ford Escape Owner, Hilliard, Ohio
"P Harper rocks!"
Graciela, 2009 Ford Focus Owner, Hilliard, Ohio
"Honesty and concern that my vehicle is care for properly are greatly appreciated, The service manager and member of the vehicle sales staff that I work with are the reason I keep making the ½ hour trip from my location to Jim Keim Ford, although another dealership is closer to me. Even though I don’t buy new cars often, I’ve dealt with Keim for many years, they remember that and I, in turn, appreciate the recognition as a loyal customer."
Mary, 2010 Ford Escape Owner, Worthington, Ohio
"Everyone at Jim Keim was great. Our salesperson, Kevin was exceptional, friendly, fun no-pressure, overall great experience. This is now the 3rd explorer sitting in our driveway. Thanks Ford!"
Kristy, 2012 Ford Explorer Owner, Powell, Ohio
"This is the first Ford product I have owned and I love my Edge. Since I purchased this vehicle I have brought it to Jim Keim for all my oil changes and a few other little issues. I also purchased a set of tires and have always been pleased with my service and my service adviser. Travis, Mike and Pete have been very helpful and pleasant to work with, thank you."
Terry, 2008 Ford Edge Owner, Williamsport, Ohio
"Ken was great! Really helpful, definitely would recommend someone got to Jim Keim Ford!"
Clay, 2012 Ford Escape Owner, Hilliard, Ohio
"Salesman, Ken Peltz was great and is an asset to your dealership"
James, 2012 Ford Escape Owner, Grove City, Ohio
"It was easy and pleasant "
Jennifer, 2012 Ford Focus Owner, Grove City, Ohio
"I thought Eric was very good, knew what he was talking about and the best part was he did not pressure me."
Virginia, 2012 Ford Escape Owner, Hilliard, Ohio
"Keep up the good work!"
Bryan, 2010 Ford F-150, Columbus, Ohio
Thomas, 2010 Ford Edge Owner, Grove City, Ohio
"I like Pete Harper he always takes good care of me"
Linda, 2009 Ford Escape Owner, Grove City, Ohio
"I use them for all my routine maintenance and I’m very satisfied with their service!"
Tannis, 2007 Ford Expedition Owner, Galloway, Ohio
"Ken Peltz was nice, after visiting Ricart and Germain Ford, Jim Keim was a breath of fresh air."
Michael, 2011 Ford F-150 Owner, Columbus, Ohio
"This was a great experience. I really like my new F-150. The staff was very friendly and our salesman was helpful"
Terry, 2011 Ford F-150 Owner, Chillicothe, Ohio
"We have been buying Ford’s for the last 45 years and would not buy anything else. Over the years our sales experience has been excellence and when I bought my escape the sales person was excellent and could not do enough for me. God bless you"
Rita, 2012 Ford Escape Owner, Columbus, Ohio
"I had a completely positive experience when buying my car. Bob Kistler did an excellent job informing me of all aspects of the purchase. "
Helen, 2012 Escape Owner, Columbus, Ohio
"I wouldn’t go anywhere else for the purchase of service of a car. I have 100% trust and satisfaction with Barry Thompson and Travis in the Service Department. Best in Columbus…bar none!"
Vikki, 2011 Taurus Owner, Galloway, Ohio
"The process was smooth and timely and the service was excellent! "
Amanda, 2012 Escape Owner, Hilliard, Ohio
"Ed Horn was an excellent salesman. He took the time to answer all my questions. He invited me to the training on Saturdays highly recommending that I take this class. Great gentlemen! The finance man was wonderful too. Everyone was really friendly. "
Nancy, 2011 Edge Owner, Galloway, Ohio
"We were surprised to find such a helpful crew without pressure sales. Everyone was friendly. "
Dolly, 2012 Fusion Owner, London, Ohio
"John Lee was excellent! Leslie and I felt like family after purchasing our vehicle. I have already told family and co workers to check out Jim Keim Ford. Thank you for being a wonderful dealership. "
Ron, 2011 Escape Owner, Dublin, Ohio
"My overall experience with Randy was excellent. He provided me with all the information that I needed in order to make a sound decision without being “pushy”. He was also very fun to work with and accommodated our needs and schedules. "
Jessica, 2011 Flex Owner, Hilliard, Ohio
"My experience with Keim Ford goes back 25 years and have always had a very positive and gratifying experience with the entire team. Service department let by Mr. Plagman is the best! A great place to do business, second to none! "
Gary, 2011 Taurus Owner, Columbus, Ohio
"John Lee was great to work with and we appreciate his patience and follow up on all of our questions. "
Rita, 2012 Focus Owner, Dublin, Ohio
"What a great experience dealing with James Cabiness. He knew all about the vehicle, took his time to make sure we were comfortable with everything, and NEVER tried to pressure us. He earned customers who will return for their next purchase. "
Stephen, 2011 F 150 Owner, Hilliard, Ohio
"It felt good to buy a car from a company that did not take a hand out from Uncle Sam. The Escape is head and shoulders above the Honda Accord we traded in. It is the 13th Ford I’ve owned starting with a 29’ Coupe. Good to be back in another one. "
John, 2011 Escape Owner, Grove City, Ohio
"Barry Thompson was great to deal with. This is the second vehicle I have purchased from Barry. When the time comes from another vehicle, he’ll be the first one to get the chance to sell me another car. "
William, 2011 Fusion Owner, Columbus, Ohio
"I’m a repeat customer. When we decided to purchase a vehicle, I didn’t bother looking anywhere else because of the experience I had with Dale Houghtlen throughout my last purchase. Once again, he was able to meet and exceed my expectations. "
Ben, 2011 Edge Owner, Marysville, Ohio
"Our reason for purchasing from Jim Keim was not only the sales experience but your excellent service department. "
Tim and Mariana, 2011 Escape and 2011 Fusion Owners, Hilliard, Ohio
"Bob was great! He was very helpful, informative, and non pushy. He made the buying experience a real pressure. I would recommend Bob and Jim Keim to friends and family. "
Tiffany, 2011 Escape Owner, Columbus, Ohio
"Eric Beck was recommended by my friend who bought a truck from Jim Keim Ford. Just a plain nice guy who makes you feel important. I would recommend him to anyone. "
William, 2011 F 150 Owner, Columbus, Ohio
"Our salesman Eric Beck was terrific. He stayed late after the dealership closed to show us extra features on the Escape. Eric took the time to SYNC our wireless phone with the car system, making ease of use. He asked questions about where we worked to get extra discounts for our purchase and to make sure we had enough horsepower to pull our small trailer. Best salesman we have had in 30 years at a Ford Dealership, and we only buy Ford and Mercury vehicles. "
Stephen, 2011 Escape Owner, Reynoldsburg, Ohio
"I have known Paul for a long time and his level of knowledge and his attention to detail are flawless. His associates are excellent as well. I have done business with Paul before and will continue to lease or buy from him as long as I can. His is an asset to Jim Keim Ford. "
Thomas, 2011 Fusion Owner, Columbus, Ohio
"Very professional staff, great place to do business, this is multiple time I have purchased from this dealer and have referred several people who have made purchases at Jim Keim Ford. "
Bruce, 2010 Fusion Owner, Galloway, Ohio
"My husband and I were very impressed with our sales representative Charlie B and our experience at Jim Keim Ford. Charlie was great to work with. "
Deborah, 2011 Fusion Owner, Columbus, Ohio
"Keim Ford has earned this customer. James Cabiness, the salesman, was a pleasure to work with, took very good care of us, and helped put us into the vehicle we needed. Next vehicle we purchase, hopefully James will be available. Our new F 150 exceeds our expectations, it is a pleasure to own and we hope to have it for many years. "
Stephen, 2011 F 150 Owner, Hilliard, Ohio
"Everything from the initial contact via instant messaging to our arrival at the dealership was efficient, friendly, low pressure. Our sales consultant, James Cabiness, and all people we came in contact with at the dealership exceeded our expectations. We like our new car very much and would (and probably will) return to Jim Keim Ford in the future."
Robert, 2011 Fusion Owner, Columbus, Ohio
"I love my new Ford Edge! Our Sales Rep, Dale, was patient with my Husband and I as we test drove several vehicles off the lot and had many questions about each car. When we did make a decision Dale had the car ready, Finances ready, and tags for my new car too! Al in time to go to the hospital for a scheduled delivery. "
Kaitlain, 2011 Edge Owner, Marysville, Ohio
"Bob Kistler and Dino are SUPER! Thanks for the extra time spent over a holiday weekend. "
Cornerstone Electric, 2011 F 350 Owner, Salem, Ohio
"My salesperson Bob Kistler and Kevin Martin at Jim Keim Ford were top notch! They handled everything from start to finish and I am pleased with everything. Thank you! "
Karla, 2011 F 150 Owner, Columbus, Ohio
"Bob Kistler was very easy to work with. He was a caring, concerned salesman who showed his desire to please me as he dealt with me. He was patient with me and my wife when we came to pick up our new Ford; he showed us personally how to work the dashboard and answered all our questions..(And 86/87 year olds can have plenty of questions) We were pleased with the whole experience with Jim Keim Ford. Thanks for helping us in our selection. "
Melvin, 2012 Escape Owner, Hilliard, Ohio
"John Lee was the best salesman I have ever worked with. Patient when I was waffling and not overbearing. It was the best buying experience of my life. "
Charles, 2011 F 150 Owner, Hilliard, Ohio
"John Lee was a great salesperson. He was friendly, non pressuring, knowledgeable and overall very nice. I would recommend any of my friends and family to use John. "
Nicole, 2011 Explorer Owner, Columbus, Ohio
"We purchased a new 2010 Ford Edge in April 2010 and when the time came to replace our 2006 Volkswagen Passat, we decided to check out the new Fusion, especially with the excellent incentives being offered. We purchased the car from the same salesperson we purchased the Edge from, Kevin Martin, who is also an avid Ford fan, which makes the experience of purchasing from him all that more rewarding. We thoroughly enjoyed and appreciated our buying experience. On top of that, this 2011 Fusion Sport has brought many compliments from a wide variety of people, more than any car my wife or I have ever owned previously and we’ve had quite a few different cars. Everywhere I go it seems another person is admiring the car and complimenting me on it. Jim Keim Ford is a great place to purchase, which is clear by the fact that this is our second car in a year from the same place and same salesperson."
Timothy, 2011 Fusion Owner, Grove City, Ohio
"This was by far the best car buying experience my husband and I have ever had. It was the first time we had visited this facility and we were impressed on how friendly the entire staff that we dealt with and how well we were treated. "
Deborah, 2012 Focus Owner, West Jefferson, Ohio
"Ken Peltz was the only salesperson from the Columbus are (I visited several Ford dealers in the area) who suggested that I order the car that I wanted. He did a nice job of going through the various accessories (i.e. sports package, sync package, etc.) so that I will get my dream car. He took his time so I better understood all the gadgets. Being a first time buyer, I really appreciate his efforts so that I as comfortable with making purchase. "
Kara, 2012 Focus Owner, Grove City, Ohio
"Ken Peltz was wonderful and half the reason I chose to buy a Ford. Many dealers would not talk to me as an older woman they wanted to talk to my husband (I don’t have one). Thank you Ken. "
Sandra, 2011 Fusion Owner, Hilliard, Ohio
"The salesperson Ken Peltz was very knowledgeable and professional during the whole sale. You couldn’t ask for a better person. Jason the finance manager was very knowledgeable with is explanation of the paper work and got me through the experience. Two great people Jim Keim Ford should be proud of. I have already referred two people to Jim Keim Ford. "
Gil, 2011 Explorer Owner, Columbus, Ohio
"I had a great experience with Jim Keim Ford. I will definitely come back in the future if I need a new vehicle. Ken Peltz’s service was outstanding. He was with me every step of the way and made sure all my questions were answered. "
Bret, 2011 Fusion Owner, Columbus, Ohio
"After keeping my salesperson, Barry Thompson, in a hot parking lot of new trucks for over 3 hours and test driving 2 vehicles, and then deciding on a third. He never lost his smile or professionalism, and answered every question without hesitation. I will recommend to others and be back for my next purchase. Great Job Barry!"
John, 2011 F 150 Owner, Columbus, Ohio
"Pete is very courteous and helpful. He goes out of his way to please a customer and is an asset to this organization. "
Patricia, 2011 Fiesta Owner, Columbus, Ohio
"We have been coming to Keim Ford for several years and have always been very satisfied. "
Delbert, 2010 Expedition Owner, Galloway, Ohio
"People were very helpful and seemed to care about what you and your vehicle needed, Thank you Jim Keim Ford! "
Jimmy, 2011 Ranger Owner, Columbus, Ohio
"One of the best service advisors I’ve ever worked with and I’ve been buying Ford trucks and having them serviced at Ford dealers 1968. "
James, 2008 F 150 Owner, Columbus, Ohio
"I have always had excellent service at Jim Keim Ford and the staff is always courteous. Travis Nukes has been especially helpful and we would go to no other dealership for service or when we are ready to purchase our next Ford. Thank you for making a WONDERFUL American product!"
Wendy, 2008 Escape Owner, West Jefferson, Ohio
"Many thanks for great Jim Keim Ford service on my 2009 Ford Explorer; I appreciate that the wiper motor unit is replaced and the problem is solved. Jim Keim Ford service department deserves an A+++ rating. "
Rich, 2009 Explorer Owner, Columbus, Ohio
"Pete Harper and Pete Plagman have always taken care of my needs. I am the one customer you hate, I’m very picky about my cars and I strongly believe in preventative maintenance. This shop has always kept me on the road with no break downs. I recently had one of my other cars in for its 30K service they did all services the car needed and got it back to me right away. The cost was close to $500 when I left that day I knew I could take that car anywhere in the USA with no problems. I don’t mind paying for a service if I get the value and trust I can depend on from these guys. Please keep up the great work! I have bought more than 20 cars and trucks from Jim Keim Ford and they have serviced them all and kept me happy…man is that a big feat in itself. THANK YOU! "
Craig, 2007 Mustang Owner, Columbus, Ohio
"First of all, I would like to thank Ken Peltz for his excellent service during the purchase of the Escape. His attention to detail and follow through that was demonstrated goes above and beyond. These traits not only show what kind of person Ken is but also the quality of the company Jim Keim Ford is and the people that work there. This would be the reason I’ve purchased THREE cars from Jim Keim Ford. "
Chuck, 2011 Escape Owner, Columbus, Ohio
"I started at Ricart Ford and they didn’t want to really deal on a truck. I went online and found the exact same truck at Jim Keim Ford with a lower price on the internet. We went there on Friday evening, figuring they would be open, but they had just closed. The man who ultimately was my sales person was walking out to his car. I asked him if they were closed and he said they had just closed about 15 minutes ago. I asked him if the blue F-150 on the lot was still for sale or had it been sold yet. He put his things down walked over to the truck with us and showed it to us. He said he wished he had the keys because he would unlock it for us but they were inside. I asked him about the price and he said they were taking all of the discounts and rebates Ford had and were putting them on the ’10 trucks to move them out. I told him we would let him go so he could get home. He gave me his card and asked me to come back and ask for him. We came back the next day and he was there. We ended up purchasing the truck for the price I was willing to pay for it. Ricart Ford called me back a few days later to see if I was interested in looking at the truck they had. I told him I was driving my new truck as we spoke. I let him know apparently Jim Keim wanted to move product a lot more than they did. Jim Keim sold it for THREE THOUSAND less out the door than Ricart would. The fact that John Lee took the time to show us a truck after closing and on his was home and the willingness to deal made all the difference in closing the sae and went a long was for making a repeat customer. The ONLY thing I would change would to be to have Apple develop SYNC for Ford instead of Microsoft. Other than that, I am very happy with my truck. "
Peter, 2011 F-150 Owner, Ashville, Ohio
"I had to have my Escape towed to Jim Keim Ford because the starter motor wasn’t working. They did not have the part in stock so they got it from another dealer and repaired it very quickly. I had my Escape back within only a few hours! I was very pleased with the service that I received. "
Gary, 2009 Escape Owner, Columbus, Ohio
"Our salesman, Barry Thompson, sold us our 2008 Escape (we shopped around-Barry did not pressure us-we chose Keim Ford because of this). When the 2008 was totaled we contacted Barry who made the process of replacing our 2008 a pleasant and uncomplicated experience. "
Lauretta, 2011 Escape Owner, Columbus, Ohio
"Great experience. People would buy more cars if every dealership was like Jim Keim Ford. "
Scott, 2011 Fusion Owner, Powell, Ohio
"Wouldn’t go anywhere else! Pete and the Keim service crew are the best!! "
Ken, 2008 Explorer Sport Trac Owner, Lewis Center, Ohio
"Ken Peltz knew how to manage my expectations as a buyer. I told him what I was looking for over the phone, told him what I was going to trade, told him what I was shooting for in terms of trade in values and he worked with me over the phone for the preliminaries. Most sales people would have played the cat and mouse game, Ken didn’t. When I arrived he had the trades assessed and we did the deal. This guy’s technique should be a model for Ford sales people (Please note that I am a sales manager in the industrial sector so I offer this recommendation as a sales professional myself). Managing expectations is a skill most car sales people do not understand, Ken does. "
Leonard, 2011 Fusion Owner, Centerburg, Ohio
"We have 2 Focus Wagons very sorry no new ones were made. I was waiting for the Fiesta. Salesman kept me updated on arrival and set up a test drive. Decided to stay with the Focus discussed my needs with the salesman, he was not pushy. With the state of the economy I decided to wait on a new car purchase. The salesman kept me notified of rebates and incentives and I decided to buy. Service department was great as we3ll. Salesperson followed with excellence communication, continued effort even when I told him I was waiting. Delivery of car was easy. He walked me through everything, good follow-up, quick in and out. "
Roger, 2011 Focus Owner, Hilliard, Ohio
"This is my second F-150 purchased from Jim Keim Ford and I have been pleased with both experiences. Barry Thompson, my salesperson, was very informed on the vehicle and worked with me to make this a good purchase. I look forward to coming back in another three years to purchase another F-150. "
Randolph, 2011 F-150 Owner, Hilliard, Ohio
"I think our experience was even better than we could have ever hoped for. Ken Peltz took care of EVERYTHING we were concerned with throughout the process and at no point did I feel pressured to purchase when I was not ready. His performance is one that I talk about with others when the conversation moves to car dealerships. "
Charise, 2011 Fusion Owner, Grove City, Ohio
"I usually despise purchasing new cars but I thoroughly enjoyed my time at Jim Keim Ford. There was no pressure to purchase the care or to purchase additional protection even though we decided to purchase GAP insurance, tire insurance, and an extended warranty. I have already recommended people to purchase cars at Jim Keim Ford. "
Melissa, 2011 Focus Owner, Hilliard, Ohio
"The sales experience was very good. Kevin Martin was very professional. "
Tom, 2011 Fiesta Owner, Circleville, Ohio
"The salesman and staff were very friendly, helpful, and patient. This is my 6th new Ford vehicle purchase and by far the best overall experience. "
Norman, 2010 F-150 Owner, Grove City, Ohio
"Kevin Martin was a good sales person. Didn’t talk to o much, or ask me pointless questions in an attempt to start a conversation. He took care of everything without hesitation. "
Justin, 2011 Fusion Owner, Hilliard, Ohio
"Barry Thompson was pleasant, professional, and very helpful! "
Linda, 2011 Edge Owner, Columbus, Ohio
"Great experience, great car, great sales staff! "
Marie, 2011 Fusion Owner, Columbus, Ohio
"Barry Thompson was excellent and I appreciated his help and low key approach. "
Stephen, 2011 Fusion Owner, Galloway, Ohio
"Our salesman was great! He answered all our questions and was kind and professional. He made my husband and I feel right at home. It was a pleasure doing business with Ken Peltz! "
Patricia, 2010 Escape Owner, Columbus, Ohio
"We knew the vehicle we wanted and our salesman matched our needs within our budget. He knew his information on the product and understood what we wanted. This is our first Ford and based on this experience I would go back to the dealership in the future. "
Thomas, 2011 Flex Owner, Columbus, Ohio
"It was a pleasure buying a new car from Randy Cheadle. His friendly personality and help made the buying process go smoothly from the time of arrival to leaving with the vehicle. I would recommend Randy to Jim Keim Ford to others if interested in buying a Ford. "
Gary, 2011 Escape Owner, Westerville, Ohio
"We could not be happier with Jim Keim Ford and with Ken Peltz. He made buying a car pressure free and was extremely helpful throughout the purchase and afterwards. We were so pleased we purchased TWO vehicles! "
Jennifer, 2011 Fusion Owner, Columbus, Ohio
"Top Notch establishment! Overall pleasant experience. "
Melody, 2008 Escape Hybrid Owner, Columbus, Ohio
"We were treated with much courtesy and respect. I would definitely buy another vehicle at Jim Keim Ford. "
Genevieve, 2011 Taurus Owner, Grove City, Ohio
"Barry Thompson was phenomenal! He was patient and understanding and helped explain things well. I’m a college student so this was a little scary for me, but Barry put me at ease and made sure I was getting what I wanted. "
Alexandria, 2011 Fiesta Owner, Gahanna, Ohio
"I truly felt like I was in a professional dealership without the expectant pressure. I really appreciate salesman, Randy Cheadle, time and patience with us. "
Victor, 2011 Escape Owner, Columbus, Ohio
"Randy was a very good sales person. He made the buying experience great! "
Steven, 2010 Ranger Owner, Columbus, Ohio
"Sales Consultant Bob Kistler was very knowledgeable and helpful throughout my vehicle purchase and after. Bob is a true professional and asset to the Jim Keim dealership and Ford Company. "
Stephen, 2011 Fusion Owner, Powell, Ohio
"Ken Peltz was great will send anyone to him. "
Sharon, 2011 Focus Owner, Grove City, Ohio
"The best car purchase I have ever experienced! "
Dave, 2011 Edge Owner, Hilliard, Ohio
"I could not be happier with my purchase from Jim Keim. Barry was awesome and made this process so easy! I will definitely be back with I’m ready to trade in my Edge- but that will be AWHILE because I absolutely LOVE it!! I will be sending my friend and family right to Barry Thompson when they are in need of a new car. Thank you so much! "
Jordan, 2011 Edge Owner, Galloway, Ohio
"Randy was great assisting with the sales experience. "
Don, 2011 Fusion Owner, Columbus, Ohio
"I worked with both John Lee and Randy Cheadle. They were both great to work with, provided me with the information I requested, and answered all my questions. I would recommend working with them to any of my friends. This was one of the best car buying experiences I’ve had. Thanks! "
Eva, 2011 Taurus Owner, Columbus, Ohio
"Best experience in new car sale. All of our questions were answered and it was obvious that customer satisfaction was very important to each person we talked to. Special kudos to Kevin Martin who went out of his way to come in on his day off. "
Ronald, 2011 Escape Owner, Grove City, Ohio
"Overall experience was wonderful. Everyone I worked with was very helpful. "
Kelli, 2011 Escape Owner, Columbus, Ohio
"My Sales Consultant Ken Peltz did a great job! He went above and beyond assisting me during my purchase. The Finance Department did an excellent job! Overall great experience, I highly recommend Jim Keim Ford. "
Jeffrey, 2011 Focus Owner, Westlake, Ohio
"Barry Thompson was a very efficient salesman to work with. He truly made this car buying experience as enjoyable as he could. I will definitely keep him in mind for family and friends that are looking for a new car and even for my wife and I when we look again. "
Timothy, 2011 Focus Owner, Galloway, Ohio
"As a former Chrysler customer for 40 years, I am very pleased with the Ford Edge and the service I received in Leasing it. "
Mary, 2011 Edge Owner, Columbus, Ohio
"Barry was very helpful, knowledgeable, and pleasant. Buying this car was a wonderful experience. "
Linda, 2011 Edge Owner, Columbus, Ohio
"John Lee was the most pleasant sales person I have ever met. You are very blessed to have an employee like him; I wish him the best of luck in his career with Ford. I felt no pressure on the lot when I was looking at cars. He opened all the cars I requested. When I was done looking he answered all my questions. I was left to make my own decision without pressure from John. "
Terry, 2011 Focus Owner, Columbus, Ohio
"I am a new Ford owner. Jim Keim Ford is by far the best dealership I have ever dealt with. Bob McQuade, my salesman, is the most “stand-up” guy I have seen in my 47 years of car ownership. Jim Keim Ford has my business for life. "
James, 2011 Escape Owner, Hilliard, Ohio
"Eric Beck did an excellent job of "educating" us of all the features & benefits of our Ford Escape. Thank you Eric!! "
Gary, 2011 Escape Owner, Westerville, Ohio
"We wanted to thank you from the bottom of our hearts for your assistance yesterday when we locked our key in the car. Not only did you send one of your men to pick us up from Giant Eagle Hilliard-Rome, but he came with equipment to unlock the door! And he did it all in less than 10 minutes after I called there. Without hesitation, you valued us enough to make sure we were not left out in the cold-literally!
We are still in awe of the unselfishness of everyone there that we encountered. We cannot recall everyone’s name, but we wanted to show our appreciation- by way of pizza, wings, bread sticks- and hope you will see how much we appreciated you.
Jim Keim Ford would be proud to know that you all went ABOVE AND BEYOND the call of duty. As we mentioned to you, my son-in-law purchased the car from your dealership in 2004 and we are using it while we are in “car limbo”. We are not even customers of your dealership, yet you treated us like we were your best. So many negative things and negative people seem to be the norm these days, but I would say great attitudes, great customer service and great staff is the norm at Jim Keim Ford! "
Renee and George, 2004 Focus Owner, Columbus, Ohio
"Todd Parsley is an excellent Service Advisor! He is the reason that I come to Jim Keim Ford! "
Annette, 2008 F-150 Owner, Galloway, Ohio
"We have used Jim Keim Ford for 15 years or more and have been very happy with them! "
Steven, 2006 F-150 Owner, Columbus, Ohio
"Ralph Love handled my service needs at Jim Keim Ford for many years…it would be wonderful if everyone who shops at Jim Keim were to have a friend and faithful helper like Ralph! Thanks! "
James, 2007 Grand Marquis Owner, Powell, Ohio
"Randy was a very good salesperson! Made our buying experience GREAT! "
Steven, 2010 Ranger Owner, Columbus, Ohio
"I truly felt like I was in a professional dealership without the expectant pressure. I really appreciate our salesman, Randy Cheadle! He spent a lot of time and was very patient with us! "
Victor, 2011 Escape Owner, Columbus, Ohio
"I am very happy with my new Escape. It is very Zippy! Bob our salesman was fantastic and helped me set up my SYNC account. "
Shane, 2011 Escape Owner, Galloway, Ohio
"Sales Consultant Bob Kistler was very knowledgeable and helpful throughout my vehicle purchase and after. Bob is a true professional and asset to the Jim Keim dealership and Ford Company. "
Stephen, 2011 Fusion Owner, Powell, Ohio
"I was very happy with the service that I received. My salesman was knowledgeable, friendly and very willing to help. Everyone at the dealership was kind and went out of their way to ensure all my questions were answered. "
Sandra, 2011 Taurus Owner, Columbus, Ohio
"We were treated with much courtesy and respect would definitely buy another vehicle there. "
Genevieve, 2011 Taurus Owner, Grove City, Ohio
"I have purchased at least 10 vehicles from the Keims. I have always been treated fairly and will continue to buy from them. Kevin Martin is my go-to guy when I need a Ford product. Jim Keim has always gone of his was to assure everything is OK at his dealership. "
Anthony, 2011 Fusion Owner, Upper Arlington, Ohio
"I have purchased my last 4 vehicles at Jim Keim Ford and was treated very nice and also my salesperson was very helpful and informative about the car I purchased. They are always very professional. "
Lerry, 2010 F-150 Owner, Circleville, Ohio
"The overall experience was superb. I had been looking for about 6 months and my salesperson was more than patient with me. The Ford Fiesta is a wonderful little car that I used to replace a German sports car. I receive 36.5 mpg at 70 mph and have seen 41.1 mpg cruising the highway at 65 mph. Way to go FORD and with my other vehicle being a Milan I guess you can call me a Ford family man now! "
Gary, 2011 Fiesta Owner, Commercial Point, Ohio
"We could not be happier with Jim Keim Ford and with Ken Peltz. He made buying a car pressure free and was extremely helpful throughout the purchase and afterwards. We were so pleased we purchased two vehicles! "
Jennifer, 2011 Fusion Owner, Columbus, Ohio
"Ken Peltz made everything perfect. I was never pressured once and I was able to take my time in the entire process which was very important to me. "
Robert, 2010 F-150 Owner, Columbus, Ohio
"The salesman Mike Phillips was outstanding he followed thru on all issues I had. Very good salesperson! "
Scott, 2010 F-150 Owner, Walton Hills, Ohio
"Totally satisfied with the sales transaction and completely happy with my new FX4. I traded a 2011 F150 XLT Off-road on this purchase and thought I would never get rid of it, I was so happy and satisfied with it that it wasn't quite as traumatic as I thought it would be. My wife absolutely loves this truck, it doesn't hurt any that it has more options and amenities than her Crown Vic although she has no intentions of giving up her "Crown". I have and will continue to recommending Jim Keim Ford to all my friends, neighbors and relatives as an excellent place for their next vehicle. I am a proud and dedicated Ford owner of 45 years so this is no passing fancy for me. "
Terry, 2010 F-150 Owner, Summit Station, Ohio
"Barry Thompson was very courteous and professional. Truly an asset to your team! "
Mary, 2010 Escape Owner, Grove City, Ohio
"Eric Beck was a very friendly and informative salesperson. He took more time to explain all the aspects of a new car and how it works. I traded in a 2004 Freestar for the 2011 Escape. It's different to drive-however-I'm getting better at it! Thank you Eric Beck and Kurt Tekaucic. "
Patricia, 2011 Escape Owner, Masillon, Ohio
"A few weeks ago, (the day before thanksgiving I believe) I brought my 08' Explorer in as it needed an oil change as indicated on the dash display. As I said, it was just before the holiday or maybe even the day of. I had just left the funeral of a fellow Airman, and had to make a trip up to Cleveland that evening. You and your staff were getting ready to close up the shop for the day to be with your families, and I walked in without an appointment.
Instead of turning me away, which would have been understandable considering the circumstances, you and your staff went above and beyond the call of duty taking care of the service of my vehicle, and by keeping me informed throughout the vehicle inspection. I have rarely come across such OUTSTANDING customer service, from the courteous personnel behind the counter to the service team just wanting to make sure I was happy. It's nice to have people you know you can count on.
Thanks again! "
Rich, 2008 Explorer Owner, Galloway, Ohio
"I am reviewing the service department only, as I do not currently have experience with the sales end of the business.
I've been taking my seven year old Ford Taurus to this dealership for service for many years. With over 180,000 miles on my vehicle, it needs a little more service than others, in addition to the regular maintenance. Although it has an expired warranty, I hope to squeak a few more serviceable years and miles out of this car - I own it! Regular maintenance is the key to keeping the car running, especially as the miles start to creep up.
Each visit is consistent: check-in (where they determine what's wrong and if you're waiting or picking it up later), an official estimate that you read and sign, and then the wait. They seem to be pretty fast on services like oil changes, and obviously take more time for more in-depth stuff. My experience with this dealership's service department runs the gambit.
If you have to wait, they have a nice waiting area with a television set, a few tables and chairs and a small play area for children. They also have coffee for your caffeine fix, and bathrooms right next to that - perfect! I believe they have open Wi-Fi, but I also have my own aircard for Internet, so I don't use theirs that often.
If you can't wait, but you need to leave your car, they have an in-house rental car agency, which can be really helpful. I've had one or two insurance-related service events where the other driver's insurance paid for my rental car for a few days, and I appreciated having that inside the dealership. They've worked closely with the insurance agencies, too, so even less stress.
If your existing car is annoying you, you'll also be a few feet away from the sales department which would be more than happy to sell you a car or truck. The nice thing is that in all the years I've been going to Jim Keim, I've never been pressured - at all - to buy a new vehicle, when I'm perfectly happy with the one I own. There's a pretty good chance that if I decide to go with a Ford for my next car, it's this consistent lack of pressure that will make me feel comfortable buying my next car from this dealership. Neat how that works, eh?
If the amount of service is over the initial estimate, they will always call you. I believe this is a state law, but it's cool that they always do it, and take the time to explain the services and the prices over the phone. You agree, they continue work at the discussed price; you don't agree, and you settle up with a diagnostic charge, and you're on your way for a second opinion elsewhere.
They have a decent parts department, which seems pretty average on whether the part you need is in stock or not, but there are plenty of places for them to transfer/source parts from locally, so it's rarely more than a day or two on odd items.
Once the work is complete, they call you - I love their easy to remember number (888-3333) - and let you know you when you can pick it up.
I like bringing my car to the same dealership each time because they maintain a record of service and, in some cases, warranty information for things like tires. Jim Keim uses a nice computer system which keeps track of when each vehicle was in, and which work was performed. I'm sure this is standard across Ford's service departments nationwide, but it's just nice to know someone's keeping track.
Time flies, and I often forget auto-related items. This dealership sends me postcard reminders for upcoming service events. Sometimes these postcards also include coupons for specific items (discounts on service or products like tires) which I like.
One of the intangibles of this location that I appreciate a lot is that they seem to have really low turn-over. Same managers and employees have been around for many years. I like that. High turnover isn't a show-stopper by itself, but seeing the same people month after month gives confidence.
The cashiers are always cool, and learn to know their customers over time. I believe these are also the people who follow-up after the service, to make sure everything's okay.
Once, I had to work with the service manager and he was as helpful as he could be within the limitations of any business. I believe the issue was small, and the resolution ended up being a discount. Once out of countless times - not bad. In contrast, one dealership I went to before Jim Keim, which will remain nameless (mainly because I forget their name), kept leaving tools in my car. Like actual tools, in various hidden locations of my car. I believe I still have three or four tools from that place kicking around - from the same service event! I figure if I drive home and find a pair of vice grips attached to my motor, they're mine. No such oddities with Jim Keim, thankfully.
I've owned four cars over the years, and taken each of them to many dealerships across the country. This dealership is hands-down my most favorite."
Sean, Ford Taurus Owner, Columbus, Ohio
"After a long search, we were able to find the perfect car for my sixteen year old daughter at your dealership. The Hyundai we purchased was in great shape and was just the car for which we had been "on the hunt".
Our pleasure with the car has been far outweighed by the experience we had with Mike Phillips. We were able to work with Mike from the first call through delivery. To say the least, I am not experienced with the requirements of purchasing a car. Mike was there with me, explaining each step with great patience and in terms I could easily understand. I was made to feel that if I wasn’t his only client, I was his most important. All my phone calls were returned promptly, even when we were playing phone tag. At no time did I feel Mike was just out for a commission, but to put the correct driver in the right car.
The purchase of the car was arranged through an estate/probate situation…of which was even more confusing. At my request, Mike spoke with the attorney involved and supervented all the legal hoops that were involved. His involvement was so much of a relief off my mind at that time.
Being two hours away from your dealership, many of our documents were passed by fax. Mike even made this simple task even easier.
Being a single mother with two adolescents and having all those around me working day shift, delivery became a great difficulty. Once again Mike saved the day. Not only was the car delivered right to my home. And what a wonderful surprise, it was Mike, himself, who took the time out of his day to bring the car to me.
If you have another employee that is half as good, effective and efficient as Mike Phillips, you should consider yourself lucky. "
Sarah, 2007 Accent Owner, Georgetown, Ohio
"I would like to compliment Pete Plagman and the service department for the friendly, attentive service that we have received since we moved back to Ohio in 2006. My wife and I have brought our two Ford vehicles in many times, and each time Pete and his group have responded positively to our needs.
I have driven Ford products for 45 years (my father worked at Ford). We have lived in five states, and have had experience with more than that number of For and Mercury dealers. I had high expectations when we moved to Ohio because we had been spoiled by the service we received for 17 years from Arlington Heights Ford, near Chicago. I didn’t think any dealer could come close to the way that they treated us.
Your service group treats us like they value our business, and we appreciate that. "
Brian, 2005 Freestyle Owner, London, Ohio
"The following is to thank you for your outstanding service on my vehicles during the past several years. You have an excellent staff of personnel in your maintenance operation and body shop department that kept my vehicles in top condition. We travel a lot from Ohio to the East Coast and Florida so dependability means a lot to us.
The first people that the customers meet when they enter the door are the service writers. These people remembered my name the very first time that I came here for service. I was impressed on that first visit because I had a coolant leak on the bottom of the radiator connection on the van and it was repaired in a short time and very reasonable. A dealer in Florida wanted to sell me a new radiator. Jim Keim ford is fortunate to have you, your technicians (maintenance & body shop) service writers and clerical personnel.
Since I spent my lifetime in heavy truck maintenance I can appreciate good service when I find it.
Thank you for your help. "
Julian, 2003 Crown Victoria Owner, Galloway, Ohio
"What great folks at Keim!! I would and have recommended them to others! I’m excited to see the new features in SYNC and the Navigation system. This car is great, it will take a lot to get me into a new one, as I REALLY like this one! "
Janice, 2010 Taurus Owner, Columbus, Ohio
"This is my 4th vehicle I have purchased from Jim Keim Ford. They have always treated me well and I will continue to promote them as a go-to dealership. Eric was very responsive by phone and email and listened to my needs and wants and delivered as promised with the vehicle we ordered. My next vehicle will be a Ford as well and I look forward to the experience at Jim Keim. "
David, 2011 Flex Owner, Hilliard, Ohio
"Ken Peltz made everything perfect. I was never pressured once and I was able to take my time in the entire process which was important to me. "
Robert, 2010 F150 Owner, Columbus, Ohio
"Randy Cheadle from Hilliard-Rome Rd in Columbus, Ohio went above all I had expected in finding the exact car I was looking for with no hassles or pressure! "
Jody, 2011 Fusion Owner, Mt. Sterling, Ohio
"We have used this dealer for 15 years or more and have always been very happy with them. "
Steve, 2006 F150 Owner, Columbus, Ohio
"I’m very happy with my new car. Bob knew his cars and answered all my questions easily. I was pleasantly surprised to find the car I ordered on hand when I came in to sign the papers (I was told it would take another day to get it). Overall, I couldn’t be happier with the buying experience and the car. THANK YOU. "
Cindy, 2010 Ford Taurus Owner, Orient, Ohio
"The Sales manager Dino went out of his way to make the sale! "
Mike, 2010 F150 Owner, Grove City, Ohio
"We loved the entire team at Jim Keim. Randy our salesman, Dino the New car manager and James their finance person were so amazing! I could have not asked for a better bunch of guys to help me. We will most defiantly go back. I have already told a friend who is looking for a new car to go and see them. Thank you all at Jim Keim Ford for making this yet another great experience. "
Jessica, 2010 Focus Owner, Columbus, Ohio
"Great Salesperson. Eric Beck worked with me to get the Ranger that I wanted. One of the best that I have worked with to get a new truck from. Will by another car for my wife when the time comes. Ford builds car and trucks to last! "
James, 2010 Ranger Owner, West Jefferson, Ohio
"Bob Kistler was fabulous! I hope he stays with Jim Keim Ford. He’s not a hard sell person he is very thorough and patient. "
Carol, 2010 Focus Owner, Hilliard, Ohio
"Ken Peltz treated us as a friend. We felt the business was his home and we were his guests. He listened to our needs, our lifestyle, and our desires. He showed us a candy apple red Fusion with the plastic still on the seat. He took the plastic off and let us take it for a spin. We fell and love and was within our budget. A week later it was ours! "
Carol, 2010 Focus Owner, Hilliard, Ohio
"Excellent! Eric beck is a great person. He probably sells a lot of vehicles (words from my wife, Barbara) but I also think the same. "
Barbara, 2011 Fiesta Owner, Columbus, Ohio
"Salesman communication was excellent. Returned calls promptly and answered specific questions about the vehicle. "
Scott, 2010 Ranger Owner, Springfield, Ohio
"I just wanted to let you know how much I appreciated your sales staff in your pre-owned area this weekend. After 3 horrible experiences at different lots, we came to yours. Your people left us to look at the vehicles at our leisure (bonus that they were all unlocked so we could look). The price was clearly marked on on each vehicle, as well as the milage. Once we made a selection to test drive, your salesman was curtious, helpful, and quick. We were concerned the vehicle was out of the price range, and your salesman did everything possible to get her into the vehicle she truely wanted, at a monthly payment that was affordable for her, instead of trying to sell her something that didn't fit her needs. She ended up purchasing a 2008 Toyota Sienna from you.
My husband and I have delt with your service department for our F150 since Graham Ford closed, and we have had nothing but quick, professional service there as well. We will definately be coming to your dealership when the time comes to trade in our vehicles for a new one. "
Gwen Hamilton, Ford F150 Owner, Columbus, Ohio
"On August 5, 2010 I dropped of our Ford Explorer to get a rust spot on the right rear quarter panel fixed. Bob Johnson, your body shop manager, took excellent care of us. The car was done by Tuesday as he promised. The work done was excellent. I could not see where the new metal was installed or the fender repainted. The car was also cleaned inside and out. When Mr. Johnson called Tuesday afternoon to let me know the Explorer was done, I told him that we could not pick the car up until 6PM. Mr. Johnson said that he would stay until we got there to make sure we were happy with the work. I deeply appreciated Mr. Jonson staying late to do this. It’s clear that customer satisfaction is your highest priority. I will definitely recommend your body shop to anyone who needs repair work. Thanks so much for a job well done. "
Jim and Theresa, 2004 Ford Explorer Owners, Westerville, Ohio
"I just wanted to express how much we appreciated your sales team.We purchased an 09 Chevy HHR on Saturday.We originally purchased the gray HHR. After we left your dealership, we had driven about 20 miles from your place and the car started making a horrible noise. So we pulled off and my husband looked under the hood and found a large puddle of oil where oil should not have been. So we called Mike Phillips, our salesman. He apologized for the problem, called a tow truck and he himself came to pick us up. At first they were going to give us a car to drive home and repair the gray hhr. While he was on his way to pick us up, he called and said that he would sell us the red HHR for the same price as the gray one. Of course we took that one for a test drive, my husband and I both liked it. So we did take him up on the offer.I can't thank your sales team enough for making the bad situation into a good one.I am very pleased with the red HHR. I will be referring your dealership to any and everyone I know. We have bought several cars at numerous dealerships and I can say with out a doubt, your dealership is by far the best I have dealt with. Your salesmen entertained our 8 and 2 year children and over all made it a great experience. As far as I am concerned, you have earned a customer for life.I just want to thank Jason Shaub and Mike Philips for all they did to make everything right for us.Again, thank you all!! "
Todd and Andrea, 2009 HHR Owners, Dayton, Ohio
"Had a great experience and Eric was fantastic!!! "
Walt, Hilliard, OH, Ford Flex Owner
"A very satisfied buying experience during the process. My wish is that the car will give me total satisfaction for a long time and I have that confidence that it will. "
David, Columbus, OH, Ford Edge Owner
"I had dreaded the car buying experience but was extremely pleased that it was so pleasant with no pressure and everyone, especially my salesperson Kevin Martin being so helpful. Jim Keim was recommended to me by a friend and also the Ford Fusion was recommended to me by another friend who owns one. I love this car and will definitely recommend Jim Keim and Ford vehicles to my friends and family. Thank you to Kevin and others at Jim Keim for making the purchase of my new car such a positive and pleasant experience. "
Carole, Hilliard, OH, Ford Fusion Owner
"Excellent! No pressure to buy and I got what I wanted. When I’m ready to purchase another vehicle my first stop will be Jim Keim Ford. Keep up the good work! "
Troy, Orient, OH, Ford Mustang Owner
"I have been buying Ford cars for 16 years (my dad worked for Ford for over 35 years). There was a point I lost faith in Ford and the sales reps. The process was long and drawn out. There was a lot of pressure to buy, making me feel guilty if I didn't buy. I felt like I had to wheel and deal and play the waiting game or put one dealer against another. So, for a while, I bought Toyota cars because they provided better service. I decided to give Ford another shot and called Keim Ford out of the blue and started talking to Ken Peltz, a sales rep there. Two cars later in a matter of 2 months, we are proud owners of a Ford Fusion and Ford Explorer. We couldn't be happier. More importantly, Ken restored faith in what sales is all about. He is the best sales rep I have worked with in 16 years and I will buy from him from here on out as well as recommend friends and family to him. He is customer centric, knowledgeable about the product, and focused on making the process stress free. He spent more time educating us on the car and the functionality (sync) and never made us feel any pressure to make a decision or negotiate. He let the product do the talking and selling. Ken Peltz is an outstanding sales rep! Great job Ford . . . You have restored the faith!!!! "
Barry, Hilliard, OH, Ford Explorer Owner
"Ken Peltz (my salesman) and Jason Schaub (my financing agent) were very excellent to work with! I would send any of my family members and friends to these two men! They absolutely put me in the right vehicle and my payments were right where I wanted them to be! "
Andrea, Columbus, OH, Ford Focus Owner
"Kevin Martin was Excellent to work with. Good knowledge, nice man very pleased. "
Juilia, Columbus, OH, Ford Fusion Owner
"We at Palmer Builders LLC. Wanted to thank you for your incredible professionalism and detailed work that you’ve done with our vehicles. We also commend you on the timely manner in which the repairs to both trucks were done. In our profession we rely greatly on our vehicles and are impressed with the consideration that you gave to our needs. For any future repairs or vehicle maintenance we will trust in your dealership. "
Gerry and Kathy, Hilliard, OH, Palmer Builders LLC.
"In mid June (around the 9th) I was traveling in my Buick Rendezvous from Philadelphia to St. Louis when my change oil light came on just as I was pulling into the nearby hotel for the evening. The next morning I went to the dealership wondering if they would service a non-Ford car. To my amazement I met the most wonderful group of men who were happy to help me. During the conversation while writing up the service order, the gentleman who waited on me identified he was a Steelers fan to which I replied I had previously lived in the Pittsburgh area. Overhearing, the other gentleman (Pete Harper judging from website photos) made the joke for Steelers fans the wait would be a week since this is Bengals country. This laughing and joking certainly made a positive impression on me. When Todd Parsley called to check on the status of the car he also joked with me. While I may never purchase a car from your dealership, nor get a car serviced there again, I must say you have made a wonderful impression on me and I hope all of your customers know just how great your team is at making a customer feel welcome. "
Colleen, Philadelphia, PA, Buick Rendezvous Owner
"Everyone at the dealership was very polite, helpful and professional. I have had an excellent experience with both the sales and service departments at Jim Keim Ford. "
Judy, Hilliard, OH, 2010 Ford Taurus Owner
"I am very happy with my new car; I was considering several other cars. The Ford was the first one I look at, and the only one I need to look at. The performance, handling, and amenity's of this car where a welcome surprise. I was giving a fair price for my trade-in, and the dealership worked with me to get me a car payment I could feel comfortable with. I know I am going to love my new Fusion. "
Brenda, Galloway, OH, 2010 Ford Fusion Owner
"This was the best experience in buying a car that I have had. I will be back for all my service needs. My salesman, Barry Thompson made this experience very enjoyable for me. "
Lynne, Columbus, OH, 2010 Ford Escape Owner
"Barry Thompson was very patient with my husband & I while we decided what to buy! I appreciate that Allen Flowers stayed over late to process my loan. I am truly grateful for their help and making my purchase as easy as possible. We’ll see you in 2011 for my husband's new truck. Thanks again!!!!! "
Trudi, Grove City, OH, 2010 Ford Escape Owner
"Randy was WONDERFUL! This has been THE BEST buying experience I have ever had with any dealership. I have already begun recommending Jim Keim (and Randy) to my friends and family! "
Darla, Columbus, OH, 2010 Ford Escape Owner
"Service Department is first rate. Pete Harper does a fantastic job with customers! "
Mark, Columbus, OH, 2010 Ford Explorer Owner
"Keim does a good job of building continuing customer loyalty. "
Lavon, Columbus, OH, 2010 Ford Fusion Owner
"Travis Nukes was one of the most professional advisor's I have ever met. He went above and beyond what he needed to do for me being that it was a busy Saturday morning. Even though I bought my Ford at another dealership, I will be bringing my Escape to Jim Keim for service due to my experience with Travis. Don't let him get away! "
Andy, Galloway, OH, 2010 Ford Escape Owner
"Travis was amazing! I cannot say enough about this guy. He treated me like his most valued customer. I have never received that kind of treatment anywhere else. In fact, my next vehicle purchase will most likely be made at Jim Keim simply due to my experience in the service department. "
Andrew, Columbus, OH, 2010 Ford Escape Owner
"Great Service; your staff is great, courteous and professional. Service specialist Travis Nukes is probably the most professional in the business. Thanks for a job well done. "
Bruce, Galloway, OH, 2005 Ford Explorer Owner
"I always have confidence with all my service at Jim Keim Ford. I’ve been a Ford owner since 1946. My 1st Ford was a 1940 Model. "
Donald, Columbus, OH, 2008 Ford Fusion Owner
"Travis Nukes is the best service advisor I have ever run across, bar none. He is courteous, knowledgeable, and makes sure everything I need is taken care of. Kudos too for mechanic Roger Thomas, who is also consistently excellent in his work. These guys are why I keep coming back to Keim - you value the relationship with your customers, and it shows "
Roger, Dublin, OH, 2003 Ford Mustang Owner
"What a great group of guys! Always get exceptional service. "
Janice, Columbus, OH, 2010 Ford Taurus Owner
"I've purchased about 10 vehicles from Jim Keim and only have positive things to say. Jim, Kevin, and both "Pete's" in service have always treated me well. "
Anthony, Columbus, OH, 2004 Ford Expedition Owner
"We've been customers for years and will continue to be. I usually work with Pete Harper, who is always wonderful: courteous and helpful. "
Sharon, Columbus, OH, 1999 Ford Explorer Owner
"My experience, in a word, would be outstanding - from sales to service, everyone is very helpful. "
Deborah, Columbus, OH, 2009 Ford Edge Owner
"Jim Keim Ford provided an excellent sales experience. I could not have asked for an easier time buying my new Fusion. "
Christopher, Lakewood, OH, 2010 Ford Fusion Owner
"Your Ford products are SUPER as is the Dealership! "
Dick, Delaware, OH, 2010 Ford Fusion Owner
"Jim Keim Ford is an excellent place to purchase a vehicle. Our Salesperson Randy Cheadle- was very courteous and knowledgeable and explained everything. Jenny Tatterson (receptionist) was very courteous and greeted us with a smile. "
Kevin, 2010 Ranger Owner, Lancaster, Ohio
"Love my Ford Escape. Jim Keim Ford is the best! My daughter, brother, sister, my husband and myself have all purchased New Ford’s in the past year from Randy Cheadle. Randy and Jenny the receptionist are great! "
Linda, 2010 Escape Owner, Lancaster, Ohio
"I have no concerns with the Service Department at Jim Keim Ford. I think they have a very good thing going, keep up the good work. "
Steve, 2008 F-350 Owner, Hilliard, Ohio
"Ford did not file for bankruptcy nor did Ford take government bailout money. Primarily that's why this time I purchased a new automobile from Ford. Second, when I asked around about dealers Jim Keim Ford kept coming up as a good, reputable dealer. Third, a long-time friend of mine purchased two Fords from Eric Beck at Jim Keim last summer and recommended Eric who turned out to be even better than the recommendation!"
- Richard, 2010 Fusion Owner, Columbus, Ohio
"Overall, my buying experience was very easy and stress free. I truly enjoyed working with Randy C. and Kevin M. My wife and I felt at ease during the buying process, and we felt that the salespeople had our best interest in mind. This was our second experience at Jim Keim Ford and both times we left feeling satisfied. "
Jason, 2010 F-150 Owner, Hilliard, Ohio
"Jim Keim Ford is the best Ford dealership I've ever dealt with in Columbus.
Patrick, 2005 Focus Owner, Columbus, Ohio
"From start to finish, I had another excellent experience at Jim Keim Ford with Ken Peltz. This is my 2nd vehicle from JKF and my family's 3rd. Thanks for treating me as a respected, valued customer. I love Ford and I love Jim Keim Ford! Thank You! "
Sarah, 2010 Escape Owner, Columbus, Ohio
"We have never had a better experience buying a car! Everyone was very nice and helpful. They made the process of buying a car so nice J We always dread buying a car, only if all dealerships could be like Jim Keim! "
Tina, 2010 Taurus Owner, Lewis Center, Ohio
"Jim Keim Ford goes “over and above” to ensure that I am completely satisfied with their service. Pete Plagman is superior in his managing of his service department. He always displays care and concern. The work done in his department is superior. "
Barbara, 2008 Taurus Owner, Columbus, Ohio
"Overall Very Good- I’ve already recommended our sales rep Kevin Martin to others. I liked it also because not overly pushy. I will always be drawn to dealers who aren’t annoyingly aggressive. "
Linda, 2010 Fusion Owner, Hilliard, Ohio
"I wanted to take just a couple of minutes of each of our time to express my appreciation for one of your sales people.
Randy Cheadle is the type of person that Alan Mulally must be referring to when he speaks about "the new Ford".
He was extremely helpful and patient with my wife and me yesterday despite knowing that I was trying to make a decision about a company car, not a personal vehicle. He certainly knew he would not receive any commission and the dealership may well not even deliver the vehicle while he was providing assistance to us.
His approach was clearly that he felt it was important to make another sell for Ford whether or not it was "his sale". His interest was in helping me understand the great improvements Ford has made over the last few years. I truly got a sense that his interest was in selling me a Ford, not simply trying to collect a commission.
I have now decided to order a Taurus for my new company car. Please rest assured, Randy and his willingness to take the time to assist my wife and me is a major factor in the decision I made. I thanked Randy for his help yesterday. I want to thank you as well for providing the kind of leadership that helps develop team members like him. Ford will prove to be successful in the end with people like the two of you and dealerships like Jim Keim.
I will certainly consider making my next personal purchase from Jim Keim and hope I can encourage friends and family to do so by sharing the story of my experience. "
Dewey, 2010 Ford Taurus Owner, Columbus, Ohio
"My Mustang was my 19th new Ford and wife’s new Taurus being our 20th. Jim Keim’s service keeps me coming back. my service and parts dept stay the same. number 1, i can trust them and that means a lot to today’s consumers. i know when they see me coming in they say to themselves.. oh great. its Craig again (I’m very picky about my cars) but they will have to get over it..ha ha its like a family there. and family takes care of family. thanks for all the years of great service! "
Craig, 2007 Ford Mustang Owner, Columbus, Ohio
"Great job getting my car to the service shop. My starter had gone out and they came out in no time, towed it to the dealer and was done with all of it in 4 hours! great job! "
Steven, 2007 Ford Escape Owner, Hilliard, Ohio
"I have bought or leased all my vehicles from Eric Beck and appreciate all the time he gave me, in searching for the right car, helping me with lease decisions, financing, delivery, etc! "
Dierde, 2010 Ford Escape Owner, Powell, Ohio
"I have owned at least 20 dodge vehicles. I will never buy another dodge or chevy because of what they did to their dealers. Ford motor company did not make radical changes to their dealer network. That is why i bought this vehicle. My ford f150 is a great vehicle. I am very happy. Thank you."
Steve, 2010 Ford F150 Owner, Fairfield, Ohio
"My husband and I have just finished leasing another Ford with Kevin Martin. We keep coming back to Kevin because he is a great person and a wonderful salesman to work with. He is always so professional and respectful to us and we greatly appreciate it. I would also like to give this message to Mr. Keim. Best wishes to your organization and Ford for the great work you are doing to keep an American car company one that we can continue to be proud of."
Janet, 2010 Fusion Owner, Columbus, Ohio
"I was called personally by Eric Beck, who arranged an appointment around my schedule. When I arrived, he greeted me promptly and demonstrated his knowledge of the vehicles available. He was understanding and explained the features and benefits of the different F-150’s. Eric was able to match a truck to my specifications, and began closing the sale. He took the time to find me additional discounts- by finding out that I was eligible for a discount from my employer. He made the buying process very simple. Finally, Eric emailed me later that day, and called me the next day to ensure I was happy with the purchase. I am very confident that I can firmly recommend the service I received from Eric and Jim Keim Ford. "
Joanna, 2010 F-150 Owner, Dublin, Ohio
"I want to let you know how much Mike Phillips helped me in selecting a car. I am short and have requirements that are hard to find in cars. He took the time to help me “try on cars”. He was friendly and patient with me and suggested the right car. I am very happy with the fourth Taurus. I will be back when I need my next car."
Mary, Ford Taurus Owner, Pataskala, Ohio
"I bought my 07 F-350 King Ranch at Jim Keim Ford. I have since moved out of state / away from the Columbus, OH. area. I took my vehicle to three other out of state dealers, I was not pleased with any explanation regarding my problem. As a result, I made two 300 mile round trips to have my vehicle worked on at Jim Keim (one trip diagnosis / one trip scheduled repairs). My service advisor Todd Parsley, Technicians Roger Thomas, Kurt Tekaucic were excellent. I was, and have been with every visit, very pleased with Jim Keim Ford and their entire service staff. I will return for service work and another vehicle purchase. "
Paul, Sioux Falls, South Dakota, 2007 F-350 Owner
"This is the 2nd car I got at Jim Keim Ford. One reason I went back for a Fusion is because I like the service!"
Marvin, Dublin, Ohio, 2009 Ford Fusion Owner
"I hit a large rock in the road while traveling near Steubenville Ohio and bent my rim. I took it to Team Ford first thing Friday morning. After waiting an hour an half they said could not get part and wanted to charge me over $750 for 1 tire and rim. They also said maybe could get the part Saturday but couldn't commit to even possibly Monday. I was on vacation and supposed to be in NC by Sunday. I called Keim in Columbus. I explained my situation and they said would check and call me back. In 10 minutes called me back and found a refurbished rim at a substantial savings. I put the spare on back and drove 3 hours back to Columbus. They took me right in, then my car was fixed it @ 30-40 minutes and helped me salvage my vacation."
Thomas, Dublin, Ohio, 2005 Ford Five Hundred Owner
"Service had always been excellent and courteous."
Paul, Grove City, Ohio, 2008 Ford Taurus Owner
"Pre-Owned Sales Manager was an excellent person to deal with!"
Ted, Kingston, OH, 2008 Ford Fusion Owner
Ronna, Monroe, MI, 2009 Ford Focus Owner
"I worked with Barry Thompson who manages Keim's internet sales. Traded an email with him after finding an Edge matching my criteria on Autotrader.com then talked several times on the phone. Barry was very professional, didn't pressure me, and knew that I was over 60 miles away with a Ford dealership close by to my house. He worked with me and made me comfortable that the drive was worthwhile to do business with Keim. I dropped by on short notice and the vehicle was completely spotless and ready. The only waiting I had was due to me being there about an hour later than I said I was going to be so he (and then the finance person) was working with another couple, but Barry and several other people came over to check on me and you could tell it bothered them that I had to wait (again, entirely my fault). Looked like a very professionally run and staffed organization. I would definitely recommend them to others."
William, Beavercreek, OH, 2009 Ford Edge Owner
"The personnel at Jim Keim Ford always go the “extra mile” to be sure you are completely satisfied whether you are purchasing a new vehicle or having your vehicle serviced. Pete Plagman in particular always gives special attention to whatever reason I’ve brought my vehicle in for. "
Barbara, Columbus, OH, 2008 Ford Taurus Owner
"Respected and liked our salesperson Kevin Martin. Will a point to visit with him when we bring our vehicle in for service."
Betty, London, OH, 2010 Ford Fusion Owner
"Great experience! Everyone took great care of us!"
Kenneth, Powell, OH, 2009 Ford F150 Owner
"Mr. Martin was low-key, knowledgeable, and professional. All I could ask for in a sales associate."
Mike, Columbus, OH, 2009 Ford Escape Owner
"Salesman was patient, considerate and informative."
Robert, Grove City, OH, 2009 Ford Fusion Owner
"Kevin Martin did a nice job finding the vehicle I wanted. He got on the Dealer Locater and found the vehicle within 24 hours. Kevin shopped ALL the finance sources and found me the best rate and payment plan! Great job! Very happy with the whole sales process."
Scott, Columbus, OH, 2009 Ford F150 Owner
"Could not have been more pleased with my experience at Jim Keim Ford. I have never been to any dealership where everyone was so extremely helpful. The atmosphere was friendly, while still professional and I really felt that each individual worked with me to get me the vehicle I wanted. From the sales person to the sales manager to the finance manager - all worked together and gave me personal, uninterrupted attention. The other sales folks that were there also made a point of speaking to me. I would highly recommend this dealership. The folks that work there are above exceptional and it is very obvious that they all enjoy what they do. Buying a vehicle has never been a "fun" experience - but, that changed when I went to Jim Keim."
Deborah, Columbus, OH, 2009 Ford Edge Owner
"Very satisfied with this vehicle so far...This is our third Escape (prior vehicle being new 2006 Mazda Tribute and a 2007 Ford Escape). We are also satisfied how our concerns were met and were satisfied during the negotiating process how we came to a mutual conclusion. We hope to build a lasting relationship with this dealership."
Melvin, Marysville, OH, 2009 Ford Escape Owner
"Keim Ford provides a great buying experience. This is the 6th vehicle that I have purchased in 8 years from Keim and they have always provided a great service. I always have a specific options that I'd like and without fail, Keim will find the specific vehicle. Our sales rep, Dale Houghtlen, has always worked hard to find the correct vehicle and then deliver it in a timely manor. Dale provides a low key, no pressure sales approach that makes dealing with Keim a real no hassle experience. Whenever I need a vehicle, I'll continue to use Keim because of their excellent customer service."
Compass, Columbus, OH, 2009 Ford F150 Owner
"Randy was AWESOME! I would send anyone I know looking for a car to him!"
Jacklyn, Columbus, OH, 2009 Ford Mustang Owner
"We had a very good experience everyone seemed friendly and acted like a big family. I would definitely recommend your dealership to everyone. My husband wants to buy one very soon and this is where we will be going. Thank you very much and tell your staff what a great job they are doing!"
Jessica - , Columbus, OH, 2009 Ford Focus Owner
"This is the 6th vehicle I’ve purchased from Jim Keim Ford. Sales and Service at this dealership is always outstanding- A great place to do business!"
Judith, Columbus, OH, 2010 Ford Edge Owner
"My experience was excellent with Jim Keim Ford. I would happily recommend them to my friends and family. The Focus that I purchased has been a pleasure to drive and I am totally pleased with my decision."
Loretta, Columbus, OH, 2009 Ford Focus Owner
"I was completely satisfied and overwhelmed with kindness by Jim Keim's sales staff. They went out of their way to help me with my truck purchase. I have already recommended Jim Keim and Ford product to several people that are looking for vehicles. I love my new F150."
Patrick, Grove City, OH, 2009 Ford F150 Owner
"I would recommend my friends and family to see Eric Beck at Jim Keim Ford if they were looking for a Ford."
Daniel, Grove City, OH, 2009 Ford F250 Owner
"Eric Beck was very courteous and explained all the details of vehicle. I love my 2009 Ford Ranger XLT. This is my 2nd Ford Ranger. The first one was a 1992. I have recommended Eric Beck to my friends."
Natalie, Hilliard, OH, 2009 Ford Ranger Owner
"Eric Beck was excellent! He gave us all the information we needed. We are very happy with our purchase!"
Samuel, Bexley, OH, 2009 Ford F150 Owner
"Anthony was very helpful and went out of his way to help on several occasions."
Jonathan, Columbus, OH, 2009 Ford Ranger Owner
"Everything went fine and Eric Beck did a great job. One thing that may help in the future is the offer for a follow-up visit, this hybrid is such a new vehicle I had some questions after leaving the dealer ship. I was able to get them answered in a couple of days."
William, Washington Courthouse, OH, 2010 Ford Fusion Hybrid Owner
"Overall had a good experience at Jim Keim Ford!"
Richard, Grove City, OH, 2007 Ford Focus Owner
"Jim Keim Ford Service has always been courteous and excellent!"
Paul, Grove City, OH, 2008 Ford Taurus Owner
"They always treat me with respect and I appreciate it! The staff is excellent."
Steven, Grove City, OH, 2005 Ford Focus Owner